When a case closes, settlement is reached, or matter resolves in Smokeball, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every single client gets asked for reviews on Google, Avvo, Martindale, and other platforms. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest clients, flagged in Smokeball
When a client leaves a 5-star Google review, that signal flows right back into Smokeball attached to their matter record. Now your paralegal knows who your biggest advocates are. Ask them for a video testimonial, a referral to colleagues, or a LinkedIn recommendation.
Staff attribution without the name-drop
Most firms ask clients to mention their attorney or paralegal by name in reviews. Problem: Google flags those reviews more often, and clients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Smokeball, it already knows which attorney handled the case. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-attorney performance data for coaching and bonuses.
How serious are you about your reviews?
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A law firm with 200 reviews sounds impressive until you realize they've handled 3,000 cases. That's a 6.7% conversion rate. Your competitor across town has 80 reviews from 500 cases. a 16% rate. They're winning. Because Reviewflowz connects to Smokeball, it knows exactly how many cases you completed. So instead of celebrating raw numbers, you see: 342 cases this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with potential clients, and helps retain unhappy ones before they leave negative feedback elsewhere. But what attorney or paralegal has time to craft thoughtful replies to every single review across Google, Avvo, Martindale, and Yelp? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for legal businesses?
Google Reviews is always #1 for local search visibility, but legal-specific platforms like Avvo and Martindale-Hubbell are crucial for industry credibility and domain authority, while Yelp and Facebook help capture broader client searches. These specialized legal directories significantly impact how potential clients find and evaluate attorneys for practice areas like personal injury, family law, and estate planning. Reviewflowz monitors all these key platforms plus 200+ others from one centralized dashboard, ensuring you never miss important feedback across the legal review ecosystem.
How do I measure my review performance?
Don't just count reviews. measure your review conversion rate (reviews divided by total cases). Because Reviewflowz integrates with Smokeball, it automatically calculates this rate using your actual case volume, so you can see if you're truly outperforming competitors or just handling more cases.
How does the review request actually get sent?
When you mark a case as closed, reach a settlement, resolve a matter, or complete a closing in Smokeball, Reviewflowz automatically detects this trigger and sends a review request to your client through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every client gets contacted automatically from that point forward. No manual sending or follow-up required on your part.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, significantly higher than email, making it incredibly effective for getting client responses. Just like email and SMS, WhatsApp requests are automatically triggered from Smokeball when cases are closed or matters are resolved.
Can I track which attorney or paralegal generates the most reviews?
Yes, Reviewflowz automatically tracks which attorney or paralegal generates reviews by connecting directly to your Smokeball case data to attribute each review to the right staff member who handled that matter. You'll get detailed performance leaderboards and insights for each attorney and paralegal without clients needing to mention names in their reviews. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Smokeball?
Setup takes minutes, not days. Simply connect your Smokeball account, select your trigger (case closed, settlement reached, etc.), choose your channel (email, SMS, or WhatsApp), and you're live with no developer needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most law firms, this works out to just pennies per review collected. WhatsApp pricing varies by country.
