When you mark a job complete, project delivered, or invoice paid in Smartsheet, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every client gets asked using the data already in your Smartsheet workspace. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a client leaves a 5-star review, that signal flows directly into their Smartsheet record. Now you can instantly identify your biggest advocates and take action. Ask your promoters for referrals, testimonials, or case studies to fuel your growth.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Smartsheet, it already knows who handled each project or task. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A team with 200 reviews sounds impressive until you realize they completed 2,000 job or projects. That's a 10% conversion rate. Your competitor has 80 reviews from 500 job or projects. They're winning at 16%. Because Reviewflowz connects to Smartsheet, it knows exactly how many job or projects you completed, giving you the real metric: 342 job or projects this month, 47 reviews, 13.7% conversion rate. No other review platform has access to this denominator.
Reply to every review automatically with AI
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts local search visibility and customer decision-making. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most business types, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your project volume. Since Reviewflowz integrates directly with your Smartsheet data, it automatically calculates your true review conversion rate by dividing reviews by total projects or jobs. This means you'll know if your 4% conversion rate (80 reviews from 2,000 projects) is actually outperforming a competitor's 1.3% rate (200 reviews from 15,000 projects).
How does the review request actually get sent?
When a specific trigger occurs in your Smartsheet (like a project status changing to "Complete" or an invoice being marked as "Paid"), Reviewflowz automatically detects this change and sends a review request to your client through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every future client gets contacted automatically without any manual work from you. It's completely set-and-forget once your automation rules are in place.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates compared to traditional email, making it particularly powerful for customer outreach. Just like our email and SMS features, WhatsApp requests are triggered automatically from your Smartsheet workflows when jobs are completed, projects delivered, or invoices paid.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by team member through its direct integration with Smartsheet. Since the system knows which team member handled each project or job from your Smartsheet data, incoming reviews are automatically attributed to the right person without clients needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Smartsheet?
Setup takes just minutes, not days. Simply connect your Smartsheet account, select your trigger and preferred channel, and you're live with no developer required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most businesses, this works out to just pennies per review collected, making it a negligible cost relative to the value each review brings to your business.
