When a job is completed, project delivered, or invoice paid in Shopmonkey, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your Shopmonkey system.
Know exactly who your promoters are
When a client leaves a review (positive or negative), that signal flows directly into their Shopmonkey record. Now you can instantly identify your biggest advocates and take action. Ask your happiest clients for referrals, testimonials, or case studies to fuel your growth.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Shopmonkey, it already knows who handled each job. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, and they're winning. Because Reviewflowz connects to Shopmonkey, it knows exactly how many jobs or projects you completed. So instead of celebrating raw numbers, you see: 342 jobs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts your local search visibility and customer trust. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most business types, plus any industry-specific platforms relevant to your field. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Don't just count total reviews. The metric that matters is your review conversion rate (reviews divided by completed jobs), because 200 reviews from 15,000 customers (1.3%) means you're losing to a competitor with 80 reviews from 2,000 customers (4%). Since Reviewflowz integrates directly with Shopmonkey, it automatically calculates your true conversion rate using your actual job volume as the denominator.
How does the review request actually get sent?
When a specific trigger event occurs in Shopmonkey (like a job being marked complete, invoice getting paid, or project delivered), Reviewflowz automatically detects this and immediately sends a review request to your customer via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every future customer gets contacted automatically without any manual work from you. It's completely set-and-forget once your automation is running.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates compared to traditional email. Like our other messaging options, WhatsApp requests are triggered automatically from Shopmonkey when jobs are completed, projects delivered, or invoices paid.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Shopmonkey data to see who handled each job or project. When reviews come in, they're automatically attributed to the right person without clients needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Shopmonkey?
Setup takes just minutes, not days. Simply connect your Shopmonkey account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Shopmonkey users, this translates to just pennies per review collected. WhatsApp pricing varies by country.
