When a member completes a class, hits a membership milestone, or finishes a personal training session in SalonRunner, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and forget it. Every single member gets asked without you lifting a finger.
Your happiest members, flagged in SalonRunner
When a member leaves a 5-star Google review after their personal training session or yoga class, that signal flows right back into SalonRunner attached to their member record. Now your front desk knows who your biggest fans are. Ask them for a video testimonial, referral, or to share their fitness transformation story with prospects touring your gym.
Staff attribution without the name-drop
Most fitness businesses ask members to mention their trainer or instructor by name in reviews. Problem: Google flags those reviews more often, and members forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SalonRunner, it already knows which trainer handled the session or class. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-trainer performance data for leaderboards and coaching.
How serious are you about your reviews?
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A fitness studio with 150 reviews sounds impressive until you realize they've run 2,000 classes. That's a 7.5% conversion rate. Your competitor down the street has 60 reviews from 400 classes, a 15% rate. They're winning. Because Reviewflowz connects to SalonRunner, it knows exactly how many sessions you completed. So instead of celebrating raw numbers, you see: 285 sessions this month, 38 reviews, 13.3% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with potential members, and helps recover unhappy clients before they cancel their membership. But what fitness professional has time to craft thoughtful replies to every single review across Google, Yelp, ClassPass, and dozens of other platforms? Reviewflowz generates personalized, on-brand replies using AI that sound like they came from your studio. Approve them manually or let them publish automatically so no review ever goes unanswered.
FAQs
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What review sites matter most for wellness and fitness businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and Google My Business visibility, but Yelp, Facebook, and ClassPass are equally crucial for wellness businesses as they drive significant organic traffic and boost your domain authority in fitness-specific searches. ClassPass is particularly important since many gym members and fitness studio clients discover and book classes directly through their platform. Reviewflowz monitors all these essential platforms plus 200+ other review sites from one centralized dashboard, so you never miss feedback that could impact your fitness business.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your client volume. A salon with 200 reviews from 15,000 clients (1.3%) is actually underperforming compared to one with 80 reviews from 2,000 clients (4%). Reviewflowz automatically calculates your true review conversion rate by connecting to SalonRunner to pull your session and client data, giving you the complete picture of your review performance.
How does the review request actually get sent?
When a client completes a class, reaches a membership milestone, or finishes a personal training session in SalonRunner, Reviewflowz automatically detects this event and sends a review request through your chosen channel (email, SMS, or WhatsApp). You configure the trigger and delivery method once during setup, then every qualifying client receives a review request automatically with zero manual work required. It's completely hands-off once you've set your preferences.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than email, and is automatically triggered from SalonRunner events like completed classes, membership milestones, or personal training sessions. It works seamlessly just like our email and SMS integrations.
Can I track which trainer, instructor, or coach generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by trainer, instructor, or coach through its direct integration with SalonRunner. Since Reviewflowz knows which staff member led each fitness class, personal training session, or yoga instruction, it attributes incoming reviews to the correct trainer without requiring clients to mention names. This automatic attribution also helps your reviews avoid Google's flagging system, since reviews mentioning specific staff names are more likely to be removed.
How long does it take to set up Reviewflowz with SalonRunner?
Setup takes just minutes, not days. Simply connect your SalonRunner account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most wellness businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
