When a visit completes, treatment finishes, or discharge processes in RxWorks, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in RxWorks
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into RxWorks and appears on their patient record. Now your staff instantly knows who your biggest advocates are during every appointment and interaction. Ask these promoters for video testimonials, referrals to friends and family, or help with case studies that attract new patients to your practice.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to RxWorks, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and bonuses.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've treated 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're winning. Because Reviewflowz connects to RxWorks, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 285 encounters this month, 39 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews improves your Google rankings, builds trust with prospective patients, and helps retain unhappy ones. But no physician has time to craft thoughtful responses to every review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms. Reviewflowz uses AI to generate professional, on-brand replies in seconds. Review and approve each response, or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry authority and specialized medical searches. These medical review sites carry significant weight with patients researching providers and influence your practice's credibility within the healthcare ecosystem. Reviewflowz monitors all these essential healthcare platforms plus 200+ others from a single dashboard, ensuring you never miss important feedback that could impact your practice's reputation.
How do I measure my review performance?
Most practices focus on total review count, but that's meaningless without knowing your patient volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by total patient encounters from RxWorks, so you can see if your 50 reviews from 5,000 patients (1%) is actually underperforming a competitor's 30 reviews from 1,000 patients (3%). This gives you the real performance metric that matters for growing your practice.
How does the review request actually get sent?
When you mark a visit as completed, finish treatment, process a discharge, or complete a follow-up in RxWorks, Reviewflowz automatically triggers and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient gets contacted automatically from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp for review requests with nearly 98% open rates compared to much lower email open rates. WhatsApp requests work exactly like email and SMS, automatically triggering from RxWorks when visits are completed, treatments finished, or follow-ups done. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Because Reviewflowz integrates directly with RxWorks, it automatically attributes each patient review to the correct healthcare provider who handled that visit or encounter, without patients needing to mention staff names. This gives you detailed performance tracking per provider while also reducing the risk of Google flagging reviews that explicitly mention doctor or nurse names.
How long does it take to set up Reviewflowz with RxWorks?
Setup takes just minutes, not days. Simply connect your RxWorks account, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends, charged on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
