Every checkout becomes a review request automatically.
When a guest checks out or completes their stay in RoomRaccoon, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review without any manual work. No more missed opportunities or forgotten follow-ups.
Your happiest guests, flagged in RoomRaccoon
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into RoomRaccoon attached to their guest profile. Now your front desk team knows exactly who your promoters are during check-in or future stays. Ask them for video testimonials, referrals, or social media posts about their experience.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to RoomRaccoon, it already knows which staff member handled each guest stay. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they served 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 guests, a 20% rate. They're winning. Because Reviewflowz connects to RoomRaccoon, it knows exactly how many guest stays and reservations you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy travelers a reason to return. But what front desk agent or general manager has time to reply to every single review across TripAdvisor, Booking.com, Google, and Expedia? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically so no guest review goes unanswered.
FAQs
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What review sites matter most for hotels businesses?
For hotels, Google Reviews is always the #1 priority since it directly impacts local search rankings and guest discovery, but industry-specific platforms like TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical for domain authority and where travelers actively research accommodations. These OTA review platforms significantly influence your RevPAR and occupancy rates by affecting your property's visibility in booking searches. Reviewflowz monitors all these essential review sites plus 200+ others from one centralized dashboard, so you can manage your hotel's online reputation without juggling multiple platforms.
How do I measure my review performance?
Most hotels make the mistake of counting total reviews, but raw numbers are meaningless without knowing how many guests you served. Reviewflowz connects directly to RoomRaccoon to calculate your review conversion rate (reviews divided by guest stays), so you can see that 200 reviews from 15,000 guests (1.3%) actually underperforms 80 reviews from 2,000 guests (4%). This gives you the real metric that matters for benchmarking against competitors and improving your review strategy.
How does the review request actually get sent?
When a guest checks out or their stay is marked as completed in RoomRaccoon, Reviewflowz automatically triggers and sends a review request through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting the trigger event and communication method, then every future guest automatically receives the request without any manual work from your team. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it particularly powerful in markets where WhatsApp is the primary communication method. Just like email and SMS requests, WhatsApp messages are triggered automatically from RoomRaccoon when guests complete their stay.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes. Because Reviewflowz connects directly to RoomRaccoon, it automatically knows which front desk agent, concierge, or general manager handled each guest reservation and stay, so when reviews come in they're attributed to the right hotel staff member without guests needing to mention names. This prevents reviews from getting flagged by Google for mentioning specific staff names, while giving you complete performance tracking and leaderboards for your hotel team.
How long does it take to set up Reviewflowz with RoomRaccoon?
Setup takes just minutes, not days. Simply connect your RoomRaccoon account, select your trigger and preferred channel, and you're live with no developer or IT team needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most hotels using RoomRaccoon, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
