When a visit completes, treatment finishes, or discharge happens in PetExec, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual follow-up, no missed opportunities, no delays.
Your happiest patients, flagged in PetExec
When a pet owner leaves a 5-star Google review, that signal flows right back into PetExec attached to their patient record. Now your front desk knows who your biggest advocates are. Ask them for a video testimonial, a referral, or to participate in a case study. Your best marketing comes from your happiest clients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their veterinarian or technician by name in reviews. Problem: Google flags those reviews more often, and pet owners forget or misspell names. Reviewflowz takes a different approach. Because it's connected to PetExec, it already knows which provider handled each appointment. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
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Reviews per patient encounter. The metric that matters.
A veterinary practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients. A 7.5% rate. They're winning. Because Reviewflowz connects to PetExec, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future pet parents, and gives unhappy clients a reason to return. But what veterinarian has time to reply to every single review across Google, Yelp, Facebook, and dozens of pet care review sites? Reviewflowz generates on-brand replies using AI that sound like they came from your practice. Approve them manually or let them publish automatically so no review ever goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry authority and capturing patients actively searching for medical providers. Yelp also remains important for local visibility across all healthcare specialties. Reviewflowz monitors all of these essential platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your practice's reputation.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), because raw numbers are meaningless without context. Since Reviewflowz connects directly to PetExec, it automatically calculates this rate for you by using your actual patient visit data as the denominator.
How does the review request actually get sent?
When you mark a visit as completed, finish a treatment, process a discharge, or complete a follow-up in PetExec, Reviewflowz automatically triggers a review request to that patient via email, SMS, or WhatsApp (you choose which channel). You configure this once by selecting your trigger event and preferred communication method, then every patient automatically receives a review request from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it significantly more effective than email for reaching your pet owners. Just like email and SMS, WhatsApp requests are automatically triggered from PetExec when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your PetExec system to track which healthcare provider handled each patient encounter, so when reviews come in, they're automatically attributed to the correct doctor, physician, or nurse without patients needing to mention names. This gives you detailed per-provider performance tracking and coaching insights, plus it helps avoid Google's tendency to flag and remove reviews that explicitly mention staff names.
How long does it take to set up Reviewflowz with PetExec?
Setup takes just minutes, not days. Simply connect your PetExec account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most veterinary practices using PetExec, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based system.
