When a checkout completes, reservation ends, or dining experience finishes in Peek Pro, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest guests, flagged in Peek Pro
When a guest leaves a 5-star review on Google or Yelp, that signal flows directly into Peek Pro attached to their reservation record. Now your host team knows exactly who your biggest fans are during check-in or service. Ask them for a video testimonial, referral, or case study while the love is fresh.
Staff attribution without the name-drop
Most hospitality businesses ask guests to mention their server, host, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Peek Pro, it already knows which team member handled each reservation or booking. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 5,000 guests. That's a 4% conversion rate. Your competitor down the street has 80 reviews from 1,200 guests. They're winning at 6.7%. Because Reviewflowz connects to Peek Pro, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host, server, or manager has time to reply to every single review? Reviewflowz generates on-brand replies using AI across Google, TripAdvisor, OpenTable, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always #1 for hospitality businesses since it directly impacts local search rankings and guest discovery, but TripAdvisor, Yelp, OpenTable, and Facebook are equally critical for domain authority and industry-specific searches where travelers actively research dining and accommodation options. These platforms drive significant booking decisions in the reservation, dining, catering, and events space. Reviewflowz monitors all these essential sites plus 200+ others from one unified dashboard, so you never miss a review that could impact your guest experience reputation.
How do I measure my review performance?
Don't just count reviews. raw review count is meaningless without knowing your guest volume. Because Reviewflowz integrates with Peek Pro, we calculate your true review conversion rate by dividing your reviews by your actual bookings, so you can see if you're really outperforming competitors or just have higher volume.
How does the review request actually get sent?
When a guest checks out, completes their reservation, finishes dining, or their event ends in Peek Pro, Reviewflowz automatically detects this trigger and sends a review request to that guest via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication channel, then every guest gets automatically asked for a review from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it incredibly effective especially in markets where WhatsApp is the primary communication method. Just like our email and SMS requests, WhatsApp messages are triggered automatically from your Peek Pro system when checkouts, reservations, dining experiences, or events are completed.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your Peek Pro system to track which host, server, or manager handled each guest reservation, so when reviews come in, they're instantly attributed to the right team member without guests needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Peek Pro?
Setup takes just minutes, not days. Simply connect your Peek Pro account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most hospitality businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
