When a visit completes, discharge processes, or follow-up finishes in Orchard LIS, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Configure it once and every patient gets asked automatically. No manual work, no forgotten requests, no missed opportunities.
Your happiest patients, flagged in Orchard LIS
When a patient leaves a 5-star review, that signal flows right back into Orchard LIS and attaches to their patient record. Now your clinical staff knows who your biggest advocates are during routine appointments. Ask them for referrals, video testimonials, or case studies right from the patient chart.
Staff attribution without the name-drop
Most practices ask patients to mention their provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Orchard LIS, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A lab with 150 reviews sounds impressive until you realize they've processed 12,000 patient samples. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. A 5% rate that destroys your performance. Because Reviewflowz connects to Orchard LIS, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what healthcare provider using Orchard LIS has time to reply to every single review while managing patient charts and clinical workflows? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and capturing patients actively searching for providers in your specialty. These industry-specific review sites carry significant weight with patients researching clinical workflows, billing practices, and overall care quality. Reviewflowz monitors all of these essential platforms plus 200+ others from one centralized dashboard, ensuring your Orchard LIS practice never misses important patient feedback.
How do I measure my review performance?
Don't just count raw reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), and Reviewflowz calculates this automatically by pulling your patient volume directly from Orchard LIS. A practice with 50 reviews from 500 patients (10% conversion) is significantly outperforming one with 200 reviews from 10,000 patients (2% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked complete in Orchard LIS, Reviewflowz automatically detects this trigger and sends a review request to the patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically. No manual sending or follow-up work required on your end.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it extremely effective for patient engagement. These WhatsApp requests are automatically triggered from Orchard LIS when visits are completed, discharges occur, or follow-ups are finished, just like our email and SMS features.
Can I track which physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual provider through its direct integration with your Orchard LIS system. When patient reviews come in, our platform pulls encounter data from your EHR to automatically attribute each review to the correct physician, nurse, or provider without requiring patients to mention names. This EHR-based attribution also reduces Google review removals, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Orchard LIS?
Setup takes just minutes, not days. Simply connect your Orchard LIS system, select your trigger and communication channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Orchard LIS practices, this translates to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same pay-as-you-go model.
