When an appointment completes, surgery finishes, or wellness exam wraps up in OpenVPMS, Reviewflowz instantly sends a review request to the pet owner via email, SMS, or WhatsApp. You set it up once, and every single client gets asked. No manual work, no forgotten requests, no missed opportunities to build your veterinary practice's reputation.
Your happiest pet owners, flagged in OpenVPMS
When a pet owner leaves a 5-star Google review, that signal flows right back into OpenVPMS attached to their pet's record. Now your veterinary team knows exactly which clients are your biggest advocates. Ask them for video testimonials, referrals to other pet owners, or case study participation for your most successful treatments.
Staff attribution without the name-drop
Most veterinary clinics ask pet owners to mention their veterinarian or vet tech by name in reviews. Problem: Google flags those reviews more often, and pet owners forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OpenVPMS, it already knows which veterinarian handled the wellness exam or surgery. When the review comes in, it's automatically attributed to the right staff member. Your reviews read naturally, fewer get removed, and you still get per-veterinarian performance data.
How serious are you about your reviews?
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A veterinary practice with 150 reviews sounds impressive until you realize they've treated 3,000 pets. That's a 5% conversion rate. Your competitor down the street has 60 reviews from 800 patient visits. They're winning at 7.5%. Because Reviewflowz connects to OpenVPMS, it knows exactly how many appointments and procedures you completed. So instead of celebrating raw numbers, you see the metric that matters: 287 patient visits this month, 43 reviews, 15% conversion rate.
AI replies that sound like your veterinarian wrote them
Replying to reviews boosts your Google ranking, builds trust with pet owners, and gives unhappy clients a reason to return. But what veterinarian or vet tech has time to reply to every single review across Google, Yelp, Facebook, and Nextdoor? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for veterinary businesses?
For veterinary clinics and animal hospitals, Google Reviews is always the #1 priority since it directly impacts local search rankings when pet owners search for "vet near me" or emergency animal care. However, Yelp, Facebook, and Nextdoor are equally crucial for building domain authority and capturing pet owners who research veterinary services on these platforms before booking wellness exams, surgeries, or vaccinations. Reviewflowz monitors all these essential sites plus 200+ others from one centralized dashboard, so your OpenVPMS practice never misses a review across any platform.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by patient visits), and Reviewflowz calculates this automatically by pulling your patient visit data from OpenVPMS. A clinic with 50 reviews from 500 patients (10% conversion) is outperforming one with 200 reviews from 5,000 patients (4% conversion).
How does the review request actually get sent?
When you mark an appointment as completed in OpenVPMS (whether it's a routine checkup, surgery, or wellness exam), Reviewflowz automatically triggers a review request to that pet owner via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every completed appointment automatically sends a review request without any manual work. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially effective for reaching your veterinary clients. These WhatsApp requests are triggered automatically from OpenVPMS when appointments, surgeries, or wellness checks are completed, just like our email and SMS functionality.
Can I track which veterinarian or vet tech generates the most reviews?
Yes! Reviewflowz automatically pulls veterinarian and vet tech data from your OpenVPMS system, so when pet owners leave reviews about their visit, we can attribute them to the specific staff member who handled the appointment without the owner needing to mention names. This gives you detailed performance tracking for each team member while avoiding Google's tendency to flag reviews that specifically name veterinary staff.
How long does it take to set up Reviewflowz with OpenVPMS?
Setup takes just minutes, not days. Simply connect your OpenVPMS system, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most veterinary practices, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
