Every delivery completion triggers a review request
When Onfleet marks a delivery, move, or shipment as completed, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked automatically. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Onfleet
When a customer leaves a 5-star Google review about their delivery experience, that signal flows right back into Onfleet attached to their order record. Now your dispatchers and drivers know who your biggest fans are. Ask them for a video testimonial, referral, or case study about your logistics service.
Stop asking customers to remember driver names
Most logistics companies ask customers to mention their driver or dispatcher by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Onfleet, it already knows which driver handled each delivery. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-driver performance data for coaching and bonuses.
How serious are you about your reviews?
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A logistics company with 100 reviews sounds impressive until you realize they completed 2,000 deliveries. That's only a 5% conversion rate. Your competitor with 60 reviews from 400 deliveries has a 15% rate and is crushing you. Because Reviewflowz connects to Onfleet, it knows exactly how many deliveries you completed. So instead of celebrating raw numbers, you see: 342 completed deliveries this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking and builds trust with potential customers, but no driver or dispatcher has time to craft thoughtful responses to every single review across Google, Yelp, and industry sites. Reviewflowz uses AI to generate on-brand replies that sound authentic to your logistics business. You can review and approve each response or let them publish automatically so no review ever goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for logistics businesses?
For logistics, moving, and delivery companies, Google Reviews is always the #1 priority since customers search there first when vetting service providers. However, Yelp, Facebook, and BBB are crucial for building domain authority and capturing industry-specific searches where customers research logistics companies. Reviewflowz monitors all these essential platforms plus 200+ others from one unified dashboard, so you never miss feedback across your entire online presence.
How do I measure my review performance?
Most businesses track total review count, but that's meaningless without knowing your delivery volume. Since Reviewflowz integrates directly with Onfleet, we automatically calculate your review conversion rate by dividing your reviews by your completed deliveries. A company with 80 reviews from 2,000 deliveries (4% conversion) is outperforming one with 200 reviews from 15,000 deliveries (1.3% conversion).
How does the review request actually get sent?
When Onfleet marks a delivery as completed, Reviewflowz automatically triggers a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the "delivery completed" trigger and your preferred communication method, then every future delivery automatically sends a review request without any manual work. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Onfleet when deliveries are completed, just like email and SMS. This is especially effective in markets where WhatsApp is the primary communication channel.
Can I track which driver, mover, or dispatcher generates the most reviews?
Yes. Reviewflowz automatically pulls driver and dispatcher data from your Onfleet account, so when customers leave reviews about their delivery or move, we instantly attribute them to the correct team member without requiring customers to mention names. This gives you detailed performance leaderboards for each driver and dispatcher, plus it helps avoid Google's review flags since reviews mentioning specific staff names are more likely to get removed.
How long does it take to set up Reviewflowz with Onfleet?
Setup takes just minutes, not days. Simply connect your Onfleet account, select your delivery trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you finish setup.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most logistics businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country.
