When an invoice is marked paid in MYOB, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked — using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a customer leaves a 5-star Google review, that signal shows up right in their MYOB record. Now you know exactly who your biggest fans are — ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to MYOB, it already knows who handled each transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive — until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers — a 4% rate. They're winning. Because Reviewflowz connects to MYOB, it knows exactly how many invoices you completed, giving you the denominator other review platforms lack. So instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate — the metric that actually matters.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts your local search visibility and customer discovery. Beyond Google, focus on the platforms where your customers naturally spend time - typically Facebook, Yelp, and Trustpilot for most businesses, plus any industry-specific review sites relevant to your sector. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume—200 reviews from 15,000 MYOB invoices (1.3%) shows poor performance compared to a competitor with 80 reviews from 2,000 invoices (4%). Reviewflowz automatically calculates your true review conversion rate by connecting directly to your MYOB data, giving you the denominator (total customers/invoices) that other review platforms can't access. This lets you measure what actually matters: the percentage of your customers who are leaving reviews.
How does the review request actually get sent?
When you mark an invoice as paid in MYOB, Reviewflowz automatically detects this payment event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting "invoice paid" as your trigger and picking your preferred communication method, then every future payment in MYOB automatically triggers a review request without any manual work from you. It's completely set-and-forget—MYOB handles the payment, Reviewflowz handles the review request.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp review requests are triggered automatically from MYOB when an invoice is paid or payment is received.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your MYOB data to see who handled each invoice. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This automatic attribution also helps prevent reviews from being flagged and removed by Google, since reviews that mention specific staff names are more likely to get taken down.
How long does it take to set up Reviewflowz with MYOB?
Setup takes just minutes, not days - simply connect your MYOB account, choose your trigger (like invoice paid or payment received), select your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required - it's completely plug-and-play. Your first automated review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails sent, and SMS messages cost $5 per 100 messages sent. These are pay-as-you-go credits with no monthly minimums or contracts required. For most businesses, this works out to just pennies per review collected, making it a minimal cost relative to the value each review brings to your business.
