When a visit, discharge, or follow-up is completed in Medent, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for a review on Google, Healthgrades, Vitals, Zocdoc, or WebMD. No manual work, no forgetting, no delays.
Your happiest patients, flagged in Medent
When a patient leaves a 5-star Google review, that signal flows right back into Medent and attaches to their patient record. Now your clinical staff knows who your biggest fans are during every appointment. Ask them for a video testimonial, a referral, or case study participation.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Medent, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and coaching insights.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. a 5% rate, and they're winning. Because Reviewflowz connects to Medent, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against.
Stop ignoring reviews. AI replies automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing patient charts and clinical workflows in Medent? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always #1 for local search visibility, but EHR practices also need to monitor industry-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD since patients actively research providers on these sites and they carry significant domain authority for healthcare searches. Reviewflowz monitors all of these critical platforms plus 200+ others from one centralized dashboard, so you never miss patient feedback that could impact your practice's reputation.
How do I measure my review performance?
Most practices measure review performance by counting total reviews, but this is meaningless without knowing your patient volume. Because Reviewflowz integrates directly with Medent, we can calculate your true review conversion rate by dividing your reviews by your total patient encounters. For example, a practice with 80 reviews from 2,000 patients (4% conversion) is significantly outperforming a competitor with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is completed in Medent, Reviewflowz automatically detects this trigger and immediately sends a review request to the patient via your chosen channel (email, SMS, or WhatsApp). You configure it once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically. No manual intervention required after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Medent just like email and SMS when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data directly from your Medent EHR to attribute each review to the correct physician, nurse, or provider who handled that patient visit, giving you detailed per-staff performance tracking without requiring patients to name anyone. This EHR-driven attribution also helps prevent Google from flagging your reviews, since reviews mentioning specific staff names are more likely to be removed by Google's automated systems.
How long does it take to set up Reviewflowz with Medent?
Setup takes just minutes, not days. You simply connect your Medent system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most Medent practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
