When a job is marked complete, project delivered, or invoice paid in Medallia, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every client gets asked for feedback using the data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their Medallia record, tagged as positive or negative feedback. Now you can instantly identify your biggest advocates and take action. Ask your promoters for testimonials, referrals, or case studies to amplify your best marketing asset: happy customers.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Medallia, it already knows who handled each client interaction. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A team with 50 reviews sounds impressive until you learn they completed 800 projects. That's a 6.25% conversion rate. Your competitor collected 30 reviews from 150 projects, achieving a 20% rate. They're winning. Because Reviewflowz connects to Medallia, it knows exactly how many projects you completed. So instead of celebrating raw numbers, you see: 342 projects this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google is always your #1 priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're essential for most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only track raw review counts, but that's meaningless without knowing your total customer volume. Since Reviewflowz integrates directly with Medallia, we can calculate your true review conversion rate by dividing your reviews by your actual client interactions. For example, 200 reviews from 15,000 clients (1.3% conversion) indicates much weaker performance than a competitor with just 80 reviews from 2,000 clients (4% conversion).
How does the review request actually get sent?
When a trigger event occurs in Medallia (like a job completion, project delivery, or invoice payment), Reviewflowz automatically detects it and sends a review request to your client through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger and preferred communication method, then every future client automatically receives a review request without any manual intervention. It's completely set-and-forget once your automation rules are in place.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from Medallia when jobs are completed, projects delivered, or invoices paid.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Medallia data to see who handled each job or project. When reviews come in, the system attributes them to the right person without clients needing to mention staff names. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention team member names.
How long does it take to set up Reviewflowz with Medallia?
Setup takes just minutes, not days. Simply connect your Medallia account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most businesses, this translates to just pennies per review collected, making it a negligible cost relative to the value each review provides.
