When a visit completes, treatment finishes, or discharge processes in MD Synergy, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and forget it. Every single patient gets asked automatically, with zero manual work from your staff.
Your happiest patients, flagged in MD Synergy
When a patient leaves a 5-star Google review, that signal flows right back into MD Synergy attached to their patient record. Now your clinical staff knows who your biggest fans are during every interaction. Ask them for a video testimonial, a referral, or to share their experience with other patients.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to MD Synergy, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns for coaching and bonuses.
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Reviews per patient encounter. The metric that matters.
A medical practice with 150 reviews sounds impressive until you realize they've had 8,000 patient encounters. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 encounters, a 7.5% rate. They're winning. Because Reviewflowz connects to MD Synergy, it knows exactly how many patient visits you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to return. But what physician has time to craft thoughtful replies to every single review across Google, Healthgrades, Zocdoc, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ sites. Approve them manually or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews are always the #1 priority since they appear directly in search results and Google Maps, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for building domain authority and capturing patients who search for providers on medical platforms. These specialized sites often rank higher for healthcare-related searches and help establish credibility within your medical specialty. Reviewflowz monitors all these major healthcare review platforms plus 200+ others from a single dashboard, so you never miss patient feedback across any channel.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), because raw numbers are meaningless without context. Since Reviewflowz connects directly to MD Synergy, we automatically calculate this rate for you by pulling your actual patient volume data, so you can see if your 200 reviews from 15,000 patients (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 patients (4%).
How does the review request actually get sent?
When you mark a visit as completed, finish treatment, process a discharge, or complete a follow-up in MD Synergy, Reviewflowz automatically detects that trigger event and sends a review request to your patient via email, SMS, or WhatsApp (your choice). You configure this once by selecting your preferred trigger and communication channel, then every patient automatically receives a review request from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from MD Synergy just like email and SMS when visits are completed, treatments finished, patients discharged, or follow-ups done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your MD Synergy system to identify which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, nurse, or staff member without patients needing to mention names. This gives you detailed performance tracking and leaderboards for each provider, plus it helps avoid Google's automated removal of reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with MD Synergy?
Setup takes just minutes, not days. Simply connect your MD Synergy system, choose your trigger and preferred channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country.
