Every completed transaction triggers a review request
When a purchase is completed or order is processed in LivePOS, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every transaction triggers a request. No extra tools, no manual follow-ups, just automatic reviews using the customer data already in your LivePOS system.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their LivePOS record, so you can see which customers are your biggest fans right inside your system. Now you can identify your promoters and ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to LivePOS, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. A 4% rate means they're winning. Because Reviewflowz connects to LivePOS, it knows exactly how many transactions you completed, so instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most business types, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only track total review count, but that's meaningless without knowing how many customers you served. Reviewflowz connects directly to your LivePOS data to calculate your true review conversion rate (reviews ÷ transactions), so you can see that 80 reviews from 2,000 customers (4% conversion) actually outperforms 200 reviews from 15,000 customers (1.3% conversion). This gives you the real metric that matters for measuring and improving your review performance.
How does the review request actually get sent?
When a transaction is processed or an order is picked up in LivePOS, Reviewflowz automatically detects this completion event and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future customer automatically receives a review request without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than email, especially in markets where WhatsApp is the primary communication tool. Review requests are sent automatically when transactions are processed in LivePOS, just like our email and SMS options.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by team member through its direct integration with LivePOS. Since Reviewflowz knows which staff member handled each transaction, reviews are automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with LivePOS?
Setup takes just minutes, not days. Simply connect your LivePOS system, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sent and SMS costs $5 per 100 sent, both on a pay-as-you-go basis with no monthly minimums or contracts. For most LivePOS users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
