When a meal completes, order fulfills, reservation closes, or delivery finishes in Lightspeed Restaurant (K-Series), Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and forget it. Every single guest gets asked for a review without you lifting a finger.
Your happiest guests, flagged in Lightspeed Restaurant
When a diner leaves a 5-star Google review, that signal flows right back into Lightspeed Restaurant (K-Series) attached to their customer record. Now your servers and managers know who your biggest fans are. Ask them for a video testimonial, a referral, or invite them to your next special event.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Lightspeed Restaurant (K-Series), it already knows which staff member handled each order or table. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for leaderboards and coaching.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 15,000 customers. That's a 1.3% conversion rate. Your competitor down the street has 80 reviews from 2,000 diners. a 4% rate. They're winning. Because Reviewflowz connects to Lightspeed Restaurant (K-Series), it knows exactly how many orders and reservations you processed. So instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy customers a reason to return. But what server, chef, or manager has time to reply to every single review across Google, Yelp, DoorDash, OpenTable, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound authentically like your restaurant wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for restaurant businesses?
Google Reviews is always the #1 priority for restaurants since it directly impacts local search rankings and customer discovery, but Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook are equally critical for domain authority and industry-specific search visibility. These platforms drive significant traffic and bookings for dining, takeout, and delivery businesses across all segments from QSR to fine dining. Reviewflowz monitors all of these essential sites plus 200+ others from one unified dashboard, so Lightspeed Restaurant users never miss important feedback that impacts their reputation and revenue.
How do I measure my review performance?
Most restaurants make the mistake of only counting total reviews, but raw review count is meaningless without knowing your customer volume. Since Reviewflowz integrates directly with your Lightspeed Restaurant (K-Series) system, we automatically calculate your review conversion rate by dividing your reviews by your actual order count. For example, a restaurant with 80 reviews from 2,000 orders (4% conversion rate) is actually outperforming a competitor with 200 reviews from 15,000 orders (1.3% conversion rate).
How does the review request actually get sent?
When a transaction is completed in your Lightspeed Restaurant (K-Series) system, Reviewflowz automatically detects this trigger and sends a review request to your customer through your chosen channel: email, SMS, or WhatsApp. You configure it once by selecting your trigger event and preferred communication method, then every customer automatically receives a review request without any manual work from your staff. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98%, making it especially powerful for restaurants looking to maximize customer engagement. These WhatsApp requests are automatically triggered from your Lightspeed Restaurant (K-Series) system just like email and SMS, sending when meals are completed, orders fulfilled, or reservations honored.
Can I track which server, chef, or manager generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual staff member through its direct integration with Lightspeed Restaurant (K-Series). Since we know which server took the order, which chef prepared the food, or which manager handled the table, incoming reviews are automatically attributed to the correct team member without guests needing to mention names. This gives you detailed staff performance insights while avoiding Google's tendency to flag reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Lightspeed Restaurant (K-Series)?
Setup takes just minutes, not days. Simply connect your Lightspeed Restaurant (K-Series) system, choose your trigger and messaging channel, and you're live with no developer or IT team required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Lightspeed Restaurant users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
