When an appointment wraps up, surgery finishes, or wellness exam completes in HippoManager, Reviewflowz automatically sends a review request to the pet owner via email, SMS, or WhatsApp. Set it up once and forget it. Every single pet owner gets asked without you lifting a finger.
Your happiest pet owners, flagged in HippoManager
When a pet owner leaves a 5-star Google review, that signal flows right back into HippoManager attached to their client record. Now your front desk knows which pet parents are your biggest fans. Ask them for a video testimonial, a referral, or help with your next social media post about their furry friend's successful treatment.
Staff attribution without the name-drop
Most veterinary practices ask pet owners to mention their veterinarian or vet tech by name in reviews. Problem: Google flags those reviews more often, and pet owners forget or misspell names. Reviewflowz takes a different approach. Because it's connected to HippoManager, it already knows which veterinarian or vet tech handled each patient visit. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed by Google, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A veterinary practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 patients. a 7.5% rate. They're winning. Because Reviewflowz connects to HippoManager, it knows exactly how many patient visits you completed, so instead of celebrating raw numbers, you see: 284 patient visits this month, 39 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with pet owners, and helps recover upset clients before they leave your practice. But what veterinarian or vet tech has time to craft thoughtful replies to every single review across Google, Yelp, Facebook, and dozens of other platforms? Reviewflowz generates professional, on-brand replies using AI that you can approve first or publish automatically.
FAQs
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What review sites matter most for veterinary businesses?
Google Reviews is always the #1 priority for veterinary clinics since it directly impacts local search rankings and map visibility when pet owners search for nearby animal hospitals or emergency care. Yelp, Facebook, and Nextdoor are also crucial for building domain authority and capturing industry-specific searches, as pet owners often research veterinarians on these platforms before booking wellness exams or surgical procedures. Reviewflowz monitors all four of these essential sites plus 200+ others from one centralized dashboard, so you can track your clinic's reputation across every platform that matters.
How do I measure my review performance?
Don't just count your total reviews. What matters is your review conversion rate: reviews divided by patient visits. Because Reviewflowz integrates directly with HippoManager, we automatically calculate this rate for you using your actual appointment data, so you can see if your 100 reviews from 5,000 clients (2%) is actually underperforming compared to a competitor's 50 reviews from 1,000 clients (5%).
How does the review request actually get sent?
When you mark an appointment as completed in HippoManager (whether it's a routine checkup, surgery, or wellness visit), Reviewflowz automatically triggers a review request to that pet owner through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every completed appointment automatically sends the request without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. Just like our email and SMS options, WhatsApp requests are automatically triggered when appointments, surgeries, or wellness checks are completed in HippoManager. This makes WhatsApp particularly effective in markets where it's the primary communication channel.
Can I track which veterinarian or vet tech generates the most reviews?
Yes, Reviewflowz automatically tracks which veterinarian or vet tech handled each patient visit by connecting directly to your HippoManager data, so reviews are attributed to the right staff member without pet owners needing to mention names. You'll get per-staff leaderboards and performance insights for your veterinary team. This also helps avoid Google flagging reviews, since reviews mentioning specific veterinarian or vet tech names are more likely to be removed.
How long does it take to set up Reviewflowz with HippoManager?
Setup takes just minutes, not days. Simply connect your HippoManager account, select your trigger and communication channel, and you're ready to go with no developer or IT support needed. Your first automated review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most veterinary practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
