When a support session is completed or an issue is marked resolved in GoToMyPC, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked. No extra tools, no manual follow-ups, just seamless reviews using the workflow you already have.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their GoToMyPC record, so you can see who your biggest fans are during every support session. Now you can turn those promoters into video testimonials, referrals, and case studies. Your best advocates are already out there. You just need to identify them.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to GoToMyPC, it already knows who handled the support session. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A team member with 200 reviews sounds impressive until you learn they handled 2,000 support sessions. That's a 10% conversion rate. Their colleague collected 80 reviews from 400 sessions. A 20% rate. Who's really winning? Because Reviewflowz connects to GoToMyPC, it knows exactly how many remote sessions you completed, giving you the real metric: 342 support sessions this month, 47 reviews, 13.7% conversion rate. No other review platform can calculate this because they don't have your session data.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google is always the #1 priority since it drives the most visibility and local search traffic. Beyond that, focus on Yelp, Facebook, and Trustpilot as they work well across most business types, plus any industry-specific platforms relevant to your field. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your customer volume. A business with 200 reviews from 15,000 GoToMyPC sessions (1.3% conversion) is actually underperforming compared to a competitor with just 80 reviews from 2,000 sessions (4% conversion). Reviewflowz automatically calculates your true review conversion rate by connecting directly to your GoToMyPC data, giving you the complete picture of how well you're converting support sessions into reviews.
How does the review request actually get sent?
When your GoToMyPC support session ends and the issue is marked as resolved, Reviewflowz automatically triggers a review request to your customer via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting the "session completed" trigger and your preferred communication method, then every future resolved support case automatically sends the request without any manual intervention. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, significantly higher than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from GoToMyPC when your support sessions are completed or issues are resolved.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to GoToMyPC to see who handled each support session. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with GoToMyPC?
Setup takes just minutes, not days. You simply connect GoToMyPC to Reviewflowz, choose your trigger and communication channel, and you're live with no developer needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most GoToMyPC service providers, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
