When a visit completes, treatment finishes, or discharge happens in Fusion, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Fusion
When a patient leaves a 5-star review, that signal flows directly into Fusion and attaches to their patient record. Now your staff knows exactly who your promoters are during every appointment and interaction. Ask them for referrals, video testimonials, or case studies. Your best advocates are already patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Fusion, it already knows which provider handled each patient visit or encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
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Reviews per patient encounter. The metric that matters.
A clinic with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 65 reviews from 1,200 patients. A 5.4% rate. They're winning. Because Reviewflowz connects to Fusion, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your provider wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients specifically research providers. Yelp also remains important for general reputation management across all healthcare specialties. Reviewflowz monitors all of these key platforms plus 200+ others from one centralized dashboard, so you never miss a review that could impact your practice's online reputation.
How do I measure my review performance?
Most businesses focus on raw review counts, but that's meaningless without knowing your patient volume. Since Reviewflowz integrates directly with Fusion, we automatically calculate your review conversion rate by dividing your reviews by your actual patient encounters. For example, 80 reviews from 2,000 patients (4% conversion) significantly outperforms 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When you mark a visit as completed, finish treatment, process a discharge, or complete a follow-up in Fusion, Reviewflowz automatically detects this trigger and sends a review request to that patient. You choose whether requests go out via email, SMS, or WhatsApp, and set your preferred trigger event once during initial setup. From that point forward, every patient automatically receives a review request when the trigger fires in Fusion, with zero manual work required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Fusion just like email and SMS when visits are completed, treatments finished, or follow-ups are done. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by provider through its direct integration with your Fusion EHR system. When patients leave reviews, our system automatically attributes them to the correct healthcare provider based on their appointment or encounter data from Fusion, eliminating the need for patients to mention names. This automatic attribution also helps your reviews avoid Google's name-flagging algorithms that often remove healthcare reviews mentioning specific staff members.
How long does it take to set up Reviewflowz with Fusion?
Setup takes just minutes, not days. You simply connect Fusion to Reviewflowz, pick your trigger and messaging channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country.
