When a repair order closes, vehicle gets delivered, or service completes in Frazer, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no forgotten follow-ups. Your service drive runs itself while reviews flow in hands-free.
Your happiest customers, flagged in Frazer
When a customer leaves a 5-star Google review, that signal flows right back into Frazer — attached to their repair order and customer record. Now your service advisors know exactly which customers are your biggest advocates. Ask them for a video testimonial, a referral, or to share their experience on social media.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — since it's connected to Frazer, it already knows which advisor handled the repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
How serious are you about your reviews?
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A shop with 150 reviews sounds impressive — until you realize they completed 2,000 repair orders. That's a 7.5% conversion rate. Your competitor down the street has 80 reviews from 400 ROs — a 20% rate. They're winning. Because Reviewflowz connects to Frazer, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, Cars.com, and Facebook? Reviewflowz generates on-brand replies using AI — across 200+ platforms where your automotive business gets reviewed. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses using Frazer, Google Reviews is always your #1 priority since it directly impacts local search rankings and customer decisions, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers who research on automotive-focused sites. These platforms carry significant weight when potential customers are comparing dealerships, service departments, and body shops in your market. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your reputation or service drive traffic.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because raw numbers are meaningless without context. Since Reviewflowz integrates directly with Frazer, we automatically calculate this rate for you using your actual customer volume from your DMS. A shop with 50 reviews from 500 customers (10% conversion) is dramatically outperforming one with 200 reviews from 5,000 customers (4% conversion).
How does the review request actually get sent?
When you close a repair order or mark a vehicle as delivered in Frazer, Reviewflowz automatically detects this trigger event and sends a review request to your customer through your chosen channel — email, SMS, or WhatsApp. You configure the trigger and channel once during setup, then every customer automatically receives a review request when their service is completed in Frazer. It's completely hands-off after the initial setup — no manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email open rates. Just like our email and SMS options, WhatsApp requests are automatically triggered from Frazer when you close a repair order, deliver a vehicle, complete service, or sell a car. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by connecting directly to your Frazer DMS to identify which service advisor, technician, or salesperson handled each repair order or vehicle sale. When reviews come in, they're automatically attributed to the correct team member without customers needing to mention names, giving you detailed performance leaderboards and coaching insights for your service drive and sales staff. This automatic attribution also helps protect your reviews from Google's filtering system, since reviews that specifically mention staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with Frazer?
Setup takes just minutes, not days or weeks like other solutions. Simply connect your Frazer system, choose your trigger (like repair order closed or vehicle delivered), select your preferred channel (email, SMS, or WhatsApp), and you're live—no developer or IT department required. Your first automated review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a simple pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
