When a guest checks out or completes their stay in eviivo, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review without any manual work. No copying guest details, no forgotten follow-ups, no missed opportunities.
Your happiest guests, flagged in eviivo
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into eviivo attached to their guest profile. Now your front desk team knows exactly who your biggest fans are. Ask them for video testimonials, referrals to friends, or social media posts during their next stay.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to eviivo, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they served 3,000 guests last quarter. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 guests. a 20% rate, and they're winning. Because Reviewflowz connects to eviivo, it knows exactly how many guest stays and reservations you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with potential guests, and helps recover unhappy visitors before they book elsewhere. But what front desk agent or general manager has time to craft thoughtful replies across TripAdvisor, Booking.com, Expedia, Google, and 200+ other platforms? Reviewflowz generates on-brand responses using AI that sound like your hotel staff wrote them. Review and approve each reply, or let them publish automatically so no guest review goes unanswered.
FAQs
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What review sites matter most for hotels businesses?
For hotels, Google Reviews is always the #1 priority since it directly impacts local search rankings and guest discovery, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally crucial for domain authority and capturing travelers at different stages of their booking journey. These OTA review platforms significantly influence your property's visibility and RevPAR potential across major distribution channels. Reviewflowz monitors all these essential sites plus 200+ others from one unified dashboard, so you can track your reputation across every platform that matters to your eviivo-powered hotel business.
How do I measure my review performance?
Most hotels make the mistake of measuring raw review counts, but 200 reviews means nothing without knowing if they came from 2,000 guests (10% conversion) or 20,000 guests (1% conversion). Because Reviewflowz integrates directly with eviivo, we automatically calculate your true review conversion rate by dividing your reviews by your actual guest stays from your property management system. This gives you the real metric that matters: how effectively you're converting guests into reviewers compared to your competitors.
How does the review request actually get sent?
When a guest checks out or completes their stay in eviivo, Reviewflowz automatically detects this trigger event and sends a review request to the guest through your chosen channel. You can select email, SMS, or WhatsApp as your preferred method during the one-time setup. Once configured, every guest receives a review request automatically without any manual intervention on your part.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from eviivo when a guest checks out, just like our email and SMS options. This is especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes! Since Reviewflowz integrates directly with eviivo, it automatically knows which front desk agent, concierge, or general manager handled each guest reservation and stay, so when reviews come in they're automatically attributed to the right hotel staff member without guests needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus it helps avoid Google review removals since reviews mentioning specific staff names often get flagged and deleted.
How long does it take to set up Reviewflowz with eviivo?
Setup takes just minutes, not days. Simply connect your eviivo account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most hotels using eviivo, this translates to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
