Every DealerSocket transaction becomes a review request
When a repair order closes, vehicle gets delivered, or car sells in DealerSocket, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and forget it — every customer gets asked without you lifting a finger. No manual work, no missed opportunities, just consistent review requests flowing to Google, DealerRater, Cars.com, and more.
Your happiest customers, flagged in DealerSocket
When a customer leaves a 5-star Google review, that signal flows right back into DealerSocket — attached to their RO and customer record. Now your service advisor knows who your biggest fans are when they walk in for their next oil change. Ask them for a video testimonial, a referral, or to review your detailing services too.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor or salesperson by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to DealerSocket, it already knows which advisor handled the RO or which salesperson closed the deal. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance data and leaderboards.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A dealership with 500 reviews sounds impressive — until you realize they processed 8,000 repair orders. That's a 6.3% conversion rate. Your competitor down the street has 180 reviews from 1,200 ROs — a 15% rate. They're winning. Because Reviewflowz connects to DealerSocket, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Cars.com, and dozens of other automotive sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always #1 for automotive businesses since it directly impacts local search rankings and map visibility, but industry-specific platforms like Cars.com, DealerRater, and CarGurus are crucial because they drive qualified car-buying traffic and boost your domain authority in automotive searches. Facebook reviews also matter significantly for community engagement and social proof. Reviewflowz monitors all these essential platforms plus 200+ others from one centralized dashboard, so you never miss a review that could impact your dealership's reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because raw review counts are meaningless without knowing your customer volume. Since Reviewflowz integrates directly with DealerSocket, it automatically calculates this conversion rate for you using your actual RO and sales data as the denominator. A dealership with 80 reviews from 2,000 customers (4% conversion) significantly outperforms one with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a repair order closes or a vehicle is delivered in DealerSocket, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure the automation once by selecting your trigger (repair order closed, vehicle delivered, etc.) and preferred communication method, then every qualifying customer automatically receives a review request without any manual intervention. It's completely set-and-forget—no daily tasks or remembering to send requests.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, and works automatically with DealerSocket - triggering review requests when repair orders close, vehicles are delivered, or services are completed. The process is seamless and requires no additional manual steps from your team.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically pulls service advisor, technician, and salesperson data from your DealerSocket DMS, so when customers leave reviews about their repair orders or vehicle purchases, we can attribute them to the right team member without the customer needing to mention names. This gives you detailed performance tracking for your service drive and sales staff while avoiding Google's tendency to flag reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with DealerSocket?
Setup takes just minutes, not days or weeks like other solutions. Simply connect your DealerSocket system, choose your trigger (service completed, vehicle delivered, etc.) and preferred channel (SMS, email, or WhatsApp) – no developer or IT department required. Your first automated review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends, both on a pay-as-you-go basis with no monthly minimums or contracts. For most dealerships, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
