Every patient encounter becomes a review opportunity
When a visit completes, discharge processes, or follow-up finishes in Criterions, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and never think about it again. Every single patient gets asked automatically, on their preferred channel.
Your happiest patients, flagged in Criterions
When a patient leaves a 5-star review, that signal flows directly into Criterions and attaches to their patient record. Now your staff knows exactly who your promoters are during every appointment. Ask them for referrals, video testimonials, or case studies while they're right there in your office.
Staff attribution without the name-drop
Most practices ask patients to mention their physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Criterions, it already knows which provider handled the patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you learn they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor has 60 reviews from 1,200 encounters, a 5% rate. They're winning. Because Reviewflowz connects to Criterions, it knows exactly how many patient encounters you completed, showing you: 287 encounters this month, 39 reviews, 13.6% conversion rate. No other review platform gives you this denominator.
AI replies to every patient review automatically.
Review replies boost your Google rankings and build trust with future patients, but no physician has time to craft thoughtful responses to every review while managing patient charts and clinical workflows. Reviewflowz uses AI to generate on-brand replies across Google, Healthgrades, Zocdoc, Vitals, and 200+ other platforms. You can review and approve each response or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for ehr businesses?
Google Reviews is always #1 since patients search there first, but for EHR businesses, industry-specific sites like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and capturing patients actively searching for healthcare providers. These medical review platforms drive qualified leads and build trust within your clinical workflow ecosystem. Reviewflowz monitors all these essential sites plus 200+ others from one unified dashboard, so you never miss feedback that could impact your practice's reputation.
How do I measure my review performance?
Most practices make the mistake of tracking raw review counts, but 200 reviews means nothing without knowing if they came from 2,000 or 20,000 patients. Because Reviewflowz integrates directly with Criterions, we automatically calculate your review conversion rate by dividing your reviews by your actual patient encounters. This gives you the true metric that matters: a practice with 80 reviews from 2,000 patients (4% conversion) is vastly outperforming one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is completed in Criterions, Reviewflowz automatically detects this trigger event and sends a review request to the patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication channel, then every qualifying patient receives a review request automatically. No manual work required after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Criterions when a visit is completed, discharge occurs, or follow-up is finished, just like our email and SMS options.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your Criterions EHR to attribute each patient review to the correct physician, nurse, or provider without requiring patients to mention names. This EHR integration also helps avoid Google's removal of reviews that specifically name staff members, while giving you detailed per-provider performance tracking and coaching insights.
How long does it take to set up Reviewflowz with Criterions?
Setup takes just minutes, not days. You simply connect Criterions to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected, making it a negligible cost relative to the value each review brings to your practice.
