When a visit is completed, patient discharged, or follow-up finished in Chart Logic, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked for a review without any manual work from your staff.
Your happiest patients, flagged in Chart Logic
When a patient leaves a 5-star review, that signal flows directly into Chart Logic and appears on their patient record. Now your clinical team knows who your biggest advocates are during every appointment. Ask these promoters for referrals, video testimonials, or case studies. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Chart Logic, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A medical practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're dominating. Because Reviewflowz connects to Chart Logic, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 encounters this month, 47 reviews, 13.7% conversion rate.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing Chart Logic workflows and patient care? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always the #1 priority since it directly impacts local search visibility and patient trust, but EHR practices also need strong presence on Healthgrades, Vitals, Zocdoc, and WebMD because these healthcare-specific platforms carry significant domain authority and appear prominently in industry searches. Reviewflowz monitors all these critical review sites plus 200+ others from a single dashboard, ensuring your EHR practice maintains a strong reputation across every platform that matters to potential patients.
How do I measure my review performance?
Most practices make the mistake of counting total reviews, but raw numbers are meaningless without knowing your patient volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by total patient encounters from Chart Logic. For example, a practice with 80 reviews from 2,000 patients (4% conversion) significantly outperforms one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked complete in Chart Logic, Reviewflowz automatically detects this trigger and immediately sends a review request to your patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically. No manual sending, no staff involvement required after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Chart Logic events like visit completion, discharge, or follow-up completion, just like email and SMS. This makes it especially effective in markets where WhatsApp is the primary communication channel.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your Chart Logic EHR to attribute each review to the correct physician, nurse, or provider who handled that patient visit, giving you detailed performance tracking without patients needing to name anyone. This EHR-based attribution also helps avoid Google's tendency to flag and remove reviews that explicitly mention staff names.
How long does it take to set up Reviewflowz with Chart Logic?
Setting up Reviewflowz with Chart Logic takes minutes, not days. Simply connect your Chart Logic system, select your trigger and communication channel, and you're live with no developer or IT department required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Chart Logic practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same simple credit system.
