Every Centricity visit becomes a review opportunity
When a visit is completed, discharged, or follow-up finished in Centricity, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked automatically, with zero manual work from your staff.
Your happiest patients, flagged in Centricity
When a patient leaves a 5-star Google review, that signal flows right back into Centricity and attaches to their patient record. Now your clinical staff knows who your biggest fans are during every appointment. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Centricity, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients. A 7.5% rate. They're dominating. Because Reviewflowz connects to Centricity, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 284 encounters this month, 39 reviews, 13.7% conversion rate. That's the metric that drives real growth.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing patient charts and clinical workflows in Centricity? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EMR businesses?
Google Reviews is always #1 for any healthcare business since it directly impacts local search rankings and patient discovery, but EMR practices also need strong presence on industry-specific sites like Healthgrades, Vitals, and ZocDoc because these platforms carry significant domain authority and are where patients actively research providers. Reviewflowz monitors all these critical review sites plus 200+ others from a single dashboard, ensuring your EMR practice maintains visibility across every platform that matters for patient acquisition.
How do I measure my review performance?
Most practices focus on total review count, but that's meaningless without knowing your patient volume. A practice with 200 reviews sounds impressive until you realize they came from 15,000 patients (1.3% conversion rate), while their competitor's 80 reviews from 2,000 patients represents a much stronger 4% conversion rate. Because Reviewflowz integrates directly with Centricity, we automatically calculate your true review conversion rate by dividing your reviews by your actual patient encounters.
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked as completed in Centricity, Reviewflowz automatically detects this trigger event and sends a review request to the patient. You choose your preferred channel during setup (email, SMS, or WhatsApp), select your trigger events, and the system handles everything automatically from that point forward. It's completely set-and-forget with no manual work required for each patient.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates and works automatically with your Centricity system, triggering review requests when visits are completed, patients are discharged, or follow-ups are finished. This makes it particularly effective in markets where WhatsApp is the primary communication channel.
Can I track which physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by provider through its direct integration with your Centricity EMR system. When patients leave reviews, our system pulls the provider information directly from the patient encounter data in Centricity, eliminating the need for patients to name specific staff members in their reviews. This automatic attribution from your EMR not only gives you detailed per-provider analytics and leaderboards, but also reduces the risk of Google flagging and removing reviews that mention staff names.
How long does it take to set up Reviewflowz with Centricity?
Setup takes just minutes, not days. Simply connect your Centricity EMR, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Centricity practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same simple credit system.
