Every CDK Global transaction becomes a review request
When a repair order closes, vehicle delivers, or service completes in CDK Global Fortellis, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it — every single customer gets asked automatically. No manual work, no missed opportunities, just consistent review requests that drive more Google, DealerRater, and Cars.com reviews.
Your happiest customers, flagged in CDK Global Fortellis
When a customer leaves a 5-star Google review after their service appointment, that signal flows right back into CDK Global Fortellis — attached to their repair order and customer record. Now your service advisors know exactly which customers are your biggest advocates. Ask them for a video testimonial, referral to friends, or to share their experience on social media — your best marketing comes from identifying your promoters right inside your DMS.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor or salesperson by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it connects to CDK Global Fortellis, it already knows which advisor handled each RO or vehicle sale. When the review comes in, it's automatically attributed without any name mention needed. Your reviews read naturally, fewer get removed by Google, and you still get complete per-advisor performance data.
How serious are you about your reviews?
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A dealership with 500 reviews sounds impressive — until you realize they processed 8,000 repair orders. That's a 6.25% conversion rate. Your competitor across town has 200 reviews from 1,200 ROs — a 16.7% rate. They're winning. Because Reviewflowz connects to CDK Global Fortellis, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and helps recover unhappy ones before they leave for competitors. But what service advisor has time to craft thoughtful replies across Google, DealerRater, Cars.com, CarGurus, and 200+ other platforms? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review ever goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 since it directly impacts local search rankings and Maps visibility, but automotive-specific platforms like DealerRater, Cars.com, and CarGurus are crucial for industry domain authority and where car buyers actively research dealerships and service centers. Facebook Reviews also matter significantly for local automotive businesses, as customers often discover and vet repair shops, body shops, and dealerships through social proof. Reviewflowz monitors all these critical platforms plus 200+ others from one unified dashboard, ensuring your dealership or automotive business never misses review activity across the entire digital landscape.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your customer volume—a dealership with 200 reviews from 15,000 customers (1.3% conversion) is actually underperforming compared to one with 80 reviews from 2,000 customers (4% conversion). Reviewflowz automatically calculates your true review conversion rate by connecting to your CDK Global Fortellis data, giving you the denominator (repair orders/vehicle sales) you need to measure what really matters. This lets you see your actual performance and benchmark against competitors with real context.
How does the review request actually get sent?
When a repair order closes or a vehicle is delivered in CDK Global Fortellis, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication channel, then every customer automatically receives a review request from that point forward. No manual sending, no daily tasks — it's completely hands-off once configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email rates. Just like email and SMS, WhatsApp requests are automatically triggered from CDK Global Fortellis when repair orders close, vehicles are delivered, or services are completed. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Because Reviewflowz integrates directly with CDK Global Fortellis, it automatically attributes each customer review to the specific service advisor, technician, or salesperson who handled that repair order or vehicle sale - without requiring customers to mention staff names. This gives you detailed performance tracking and staff leaderboards while also protecting your reviews from Google's name-flagging algorithms that often remove reviews mentioning specific employee names.
How long does it take to set up Reviewflowz with CDK Global Fortellis?
Setup takes just minutes, not days - simply connect your CDK Global Fortellis system, select your trigger and messaging channel, and you're live with no developer or IT department required. Your first automated review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it a negligible cost compared to the value each customer review brings to your dealership.
