When you mark a deal as won, complete an onboarding, or deliver a project in Capsule, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every client gets asked for a review using the data already in your CRM. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their Capsule record, so you can see exactly who your biggest fans are. Now you can take advocacy further by asking your happiest customers for referrals, testimonials, or case studies. Without this connection, your most valuable marketing opportunities stay hidden in review platforms.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Capsule, it already knows who handled each deal or client. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A team member with 200 reviews sounds impressive until you realize they've served 2,000 clients. That's a 10% conversion rate. Your colleague has 80 reviews from 400 clients, achieving a 20% rate. They're winning. Because Reviewflowz connects to Capsule, it knows exactly how many closed deals you completed. So instead of celebrating raw numbers, you see: 342 closed deals this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Start with Google Reviews as your #1 priority since it's the most visible to potential customers searching for your business. Focus on the major platforms like Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your business. The good news is that Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your customer volume. A business with 200 reviews from 15,000 customers (1.3% conversion) is actually underperforming compared to one with 80 reviews from 2,000 customers (4% conversion). Because Reviewflowz integrates directly with your Capsule CRM, it automatically calculates your true review conversion rate by dividing your reviews by your actual closed deals and clients.
How does the review request actually get sent?
When a deal closes in Capsule, Reviewflowz automatically detects this trigger event and immediately sends a review request to your client through your chosen channel (email, SMS, or WhatsApp). You configure this automation once by selecting the Capsule trigger and your preferred communication method. From that point forward, every closed deal automatically generates a review request with zero manual work required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests work just like email and SMS, automatically triggering from your Capsule CRM when deals close or projects are completed. This is particularly powerful in markets where WhatsApp is the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Capsule data to see who handled each closed deal or client interaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's review removal flags, since reviews mentioning specific staff names are more likely to be taken down.
How long does it take to set up Reviewflowz with Capsule?
Setup takes just minutes, not days. Simply connect your Capsule CRM, choose your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most businesses, this works out to just pennies per review collected.
