When a guest checks out or completes their stay in Amenitiz, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and forget it. Every single guest gets asked for a review without any manual work from your front desk team.
Your happiest guests, flagged in Amenitiz
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into Amenitiz attached to their reservation record. Now your front desk team knows exactly who your promoters are when they check in or call. Ask them for a video testimonial, refer friends for your loyalty program, or become case studies for your website.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Amenitiz, it already knows which staff member handled each reservation and guest stay. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they hosted 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 500 guests, a 16% rate. They're winning. Because Reviewflowz connects to Amenitiz, it knows exactly how many guest stays or reservations you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
Every hotel review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to return. But what front desk agent or general manager has time to reply to every single review across TripAdvisor, Booking.com, Google, and Expedia? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hotels businesses?
Google Reviews is always the #1 priority for hotels since it directly impacts local search visibility and booking decisions, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally crucial for domain authority and capturing travelers who research on OTA platforms before booking. These industry-specific review sites influence your RevPAR and occupancy rates by affecting where you appear in travel search results. Reviewflowz monitors all these essential platforms plus 200+ other review sites from one centralized dashboard, so you never miss feedback that could impact your hotel's reputation.
How do I measure my review performance?
Most hotels make the mistake of measuring raw review count, but this metric is meaningless without knowing your guest volume. Since Reviewflowz integrates directly with Amenitiz, we automatically calculate your review conversion rate by dividing your reviews by your actual guest stays. A hotel with 50 reviews from 500 guests (10% conversion) is significantly outperforming a competitor with 200 reviews from 10,000 guests (2% conversion).
How does the review request actually get sent?
When a guest checks out or completes their stay in Amenitiz, Reviewflowz automatically detects this event and sends a review request to the guest through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the checkout trigger and your preferred communication method, then every future guest automatically receives a review request without any manual work required. It's a complete set-and-forget system that runs in the background of your Amenitiz operations.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it particularly effective in markets where WhatsApp is the primary communication channel. These requests are automatically triggered from your Amenitiz system when guests complete their stay, just like our email and SMS campaigns.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes, Reviewflowz automatically tracks review generation by staff member through its direct integration with Amenitiz, attributing each guest review to the specific front desk agent, concierge, or general manager who handled that reservation without requiring guests to mention names. This gives you detailed staff performance leaderboards and coaching insights for your hotel team. As an added benefit, this approach helps prevent Google from flagging and removing reviews, since reviews that specifically mention staff names are more likely to be taken down.
How long does it take to set up Reviewflowz with Amenitiz?
Setting up Reviewflowz with Amenitiz takes just minutes, not days or weeks. Simply connect your Amenitiz account, choose your trigger and channel preferences, and you're live with no developer or IT support required. Your first automated review request will go out the same day you complete setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most hotels using Amenitiz, this works out to just pennies per review collected.
