When a repair order closes or vehicle is delivered in ADP, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it — every single customer gets asked without any manual work. No more missed opportunities or forgotten follow-ups.
Your happiest customers, flagged in ADP
When a customer leaves a 5-star Google review, that signal flows right back into ADP — attached to their repair order and customer record. Now your service advisor knows exactly who your biggest fans are when they walk into the drive. Ask them for a video testimonial, a referral, or to share their experience with other customers.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Because Reviewflowz connects to ADP, it already knows which advisor handled each repair order. When reviews come in, they're automatically attributed — no name needed, fewer rejections, and you still get per-advisor performance data.
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Reviews per repair order — the metric that matters
A shop with 150 reviews sounds impressive — until you realize they completed 2,000 repair orders. That's a 7.5% conversion rate. Your competitor down the street has 60 reviews from 400 ROs — a 15% rate. They're winning. Because Reviewflowz connects to ADP, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, Cars.com, and dozens of other sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 for automotive businesses since customers search there first, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers actively shopping for vehicles or service. These automotive-focused sites drive qualified traffic directly to dealerships, body shops, and service centers when potential customers are researching their options. Reviewflowz monitors all these critical platforms plus 200+ other review sites from one centralized dashboard, so you never miss feedback that could impact your reputation or sales.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales. Since Reviewflowz integrates directly with ADP, we automatically calculate this rate for you using your actual customer volume data. A shop with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
How does the review request actually get sent?
When you close a repair order, deliver a vehicle, complete a service, or sell a car in ADP, Reviewflowz automatically detects that trigger event and immediately sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've chosen). You configure this once during setup — select your trigger event and preferred communication channel — then every customer gets contacted automatically from that point forward. It's completely hands-off once configured, requiring zero manual work from your team.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email open rates. Just like email and SMS, WhatsApp requests are triggered automatically from ADP when a repair order is closed, vehicle is delivered, or service is completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by connecting directly to your ADP system to identify which service advisor, technician, or salesperson handled each repair order or vehicle sale. When reviews come in, they're automatically attributed to the correct team member without customers needing to mention names, giving you detailed performance leaderboards and coaching insights for your service drive and sales staff. This also helps protect your reviews from Google's name-flagging algorithm, which often removes reviews that specifically mention staff members by name.
How long does it take to set up Reviewflowz with ADP?
Setup takes just minutes, not days or weeks. Simply connect your ADP system to Reviewflowz, select your trigger (like repair order closed or vehicle delivered), choose your preferred channel (email, SMS, or WhatsApp), and you're live - no developer or IT department required. Your first automated review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sent and SMS requests cost $5 per 100 sent, with no monthly minimums or contracts—you only pay for what you use. For most automotive businesses, this works out to just pennies per review collected, making it an extremely cost-effective way to build your online reputation and drive more service appointments.
