When a repair order closes or vehicle gets delivered in Adam, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once, and every single customer gets asked — no manual work, no missed opportunities, no exceptions.
Your happiest customers, flagged in Adam
When a customer leaves a 5-star Google review, that signal flows right back into Adam — attached to their repair order and customer record. Now your service advisor knows exactly who your biggest fans are when they walk through the door. Ask them for a video testimonial, a referral, or to share their experience with friends — your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Because Reviewflowz connects to Adam, it already knows which advisor handled each repair order. When the review comes in, it's automatically attributed — no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance data.
How serious are you about your reviews?
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A shop with 200 reviews sounds impressive — until you realize they completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 ROs — a 20% rate. They're winning. Because Reviewflowz connects to Adam, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and dozens of other sites? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically — either way, no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses, Google Reviews is always #1 since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers actively shopping for vehicles or services. These automotive-focused review sites carry significant weight with potential customers researching dealerships, body shops, and service centers. Reviewflowz monitors all of these key platforms plus 200+ others from one centralized dashboard, so you never miss important feedback across your entire online presence.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because raw review counts are meaningless without knowing your customer volume. Since Reviewflowz integrates directly with Adam, it automatically calculates this conversion rate for you using your actual RO and sales data as the denominator. A shop with 50 reviews from 500 ROs (10% conversion) is significantly outperforming one with 200 reviews from 5,000 ROs (4% conversion), even though the second shop has more total reviews.
How does the review request actually get sent?
When you close a repair order, deliver a vehicle, complete service, or sell a car in Adam, Reviewflowz automatically detects that trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every customer automatically receives a review request without any manual work from your team. It's completely set-and-forget—Reviewflowz monitors Adam in real-time and handles everything automatically.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email rates. Just like our email and SMS options, WhatsApp requests are automatically triggered from Adam when you close a repair order, deliver a vehicle, complete service, or sell a car.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by staff member through its direct integration with Adam DMS. When a customer leaves a review, Reviewflowz knows exactly which service advisor handled their repair order or which salesperson managed their vehicle purchase, giving you detailed performance insights without requiring customers to mention staff names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews mentioning specific employee names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Adam?
Setup takes minutes, not days—simply connect your Adam system to Reviewflowz, select your trigger (like repair order closed or vehicle delivered), choose your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department needed, and your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
