When a repair order closes, vehicle sells, or service completes in ACS, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it once and every customer gets asked — no manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in ACS
When a customer leaves a 5-star Google review, that signal flows right back into ACS — attached to their repair order and customer record. Now your service advisors know exactly who your biggest fans are when they walk through the service drive. Ask them for a video testimonial, referrals, or case studies while they're picking up their vehicle.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor or technician by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Because Reviewflowz connects to ACS, it already knows which advisor handled each repair order. When reviews come in, they're automatically attributed — no names needed, fewer rejections, and you still get per-advisor performance data.
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Reviews per repair order — the metric that matters
A shop with 500 reviews sounds impressive — until you realize they've completed 8,000 repair orders. That's a 6.3% conversion rate. Your competitor down the street has 150 reviews from 1,200 ROs — a 12.5% rate. They're winning. Because Reviewflowz connects to ACS, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 284 repair orders this month, 52 reviews, 18.3% conversion rate — the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor or technician has time to reply to every single review across Google, DealerRater, CarGurus, and dozens of other automotive sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always the #1 priority for any automotive business since it directly impacts local search rankings and customer trust, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally crucial for building domain authority and capturing customers actively shopping for automotive services. These specialized sites often have higher conversion rates because users are already in-market for dealership services, repairs, or vehicle purchases. Reviewflowz monitors all of these critical platforms plus 200+ others from a single dashboard, ensuring you never miss a review that could impact your service drive performance.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales. Since Reviewflowz integrates directly with ACS, it automatically calculates this rate for you using your actual customer volume as the denominator. A shop with 80 reviews from 2,000 customers (4% conversion) is actually outperforming one with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a repair order is closed, vehicle is delivered, service is completed, or car is sold in ACS, Reviewflowz automatically detects that trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting your trigger and preferred channel, then every customer automatically receives a review request from that point forward with zero manual effort required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, and like our other channels, requests are automatically triggered from ACS when repair orders are closed, vehicles are delivered, or services are completed. This automation works seamlessly with your existing ACS workflow.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Since Reviewflowz integrates directly with ACS, it automatically knows which service advisor, technician, or salesperson handled each repair order or vehicle sale, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with ACS?
Setup takes just minutes, not days – simply connect your ACS system to Reviewflowz, select your trigger (like repair order closed or vehicle delivered), choose your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first review request goes out the same day. It's that simple.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it a minimal cost compared to the value each review brings to your dealership or service center.
