When you mark a deal as closed or complete an onboarding in Zoho Bigin, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your CRM.
Know exactly who your promoters are
When a customer leaves a positive or negative review, that signal flows directly into their Zoho Bigin record. Now you can instantly identify your biggest fans and take action. Ask your promoters for video testimonials, referrals, or case studies to fuel your growth.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Zoho Bigin, it already knows who handled each closed deal. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. A 4% rate means they're winning. Because Reviewflowz connects to Zoho Bigin, it knows exactly how many closed deals you completed, so instead of celebrating raw numbers, you see: 342 closed deals this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it's the most visible to potential customers searching for your business. Yelp, Facebook, and Trustpilot are valuable for most businesses, plus any industry-specific platforms that apply to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses just count total reviews, but that's meaningless without knowing how many customers you actually served. Reviewflowz connects directly to your Zoho Bigin CRM to calculate your true review conversion rate by dividing reviews by closed deals, so you can see that 80 reviews from 2,000 customers (4%) actually beats 200 reviews from 15,000 customers (1.3%). This gives you the real metric that matters for understanding how effectively you're converting satisfied customers into public advocates.
How does the review request actually get sent?
When a deal status changes to "Closed Won" in your Zoho Bigin pipeline, Reviewflowz automatically triggers a review request to that customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every closed deal automatically generates a review request without any manual intervention. It's completely set-and-forget once your automation is configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from your Zoho Bigin when deals close, onboarding completes, or projects are delivered, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks this by connecting to your Zoho Bigin data to see which team member handled each closed deal, so when reviews come in they're attributed to the right person without customers needing to mention names. You'll get per-staff leaderboards and performance insights for coaching purposes. This automatic attribution also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Zoho Bigin?
Setup takes just minutes, not days. Simply connect your Zoho Bigin account, select your trigger and messaging channel, and you're live with no developer required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, both on a pay-as-you-go basis with no monthly minimums or contracts. For most Zoho Bigin users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
