Every Zanda patient visit becomes a review request
When a visit completes, treatment finishes, or discharge processes in Zanda, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Zanda
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into Zanda and gets attached to their patient record. Now your staff can see at a glance which patients are your biggest advocates and ask them for video testimonials, referrals, or case studies. Your most powerful marketing asset is sitting in your patient database, but only if you can identify who your promoters actually are.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell provider names. Reviewflowz takes a different approach. Because it's connected to Zanda, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and coaching insights.
How serious are you about your reviews?
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A medical practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients. a 7.5% rate. They're dominating online. Because Reviewflowz connects to Zanda, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 285 encounters this month, 39 reviews, 13.7% conversion rate. That's the metric you optimize against while competitors stay blind to theirs.
AI replies to every healthcare review automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what doctor has time to reply to every single review across Google, Healthgrades, Zocdoc, Vitals, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your provider wrote them. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients specifically research medical providers. Yelp also remains important for general reputation management. Reviewflowz monitors all these major platforms plus 200+ others from a single dashboard, so you never miss patient feedback across any review site that matters for your practice.
How do I measure my review performance?
Most healthcare practices make the mistake of counting total reviews, but that number is meaningless without knowing your patient volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your total patient encounters from Zanda, so you can see that 80 reviews from 2,000 patients (4% conversion) actually outperforms 200 reviews from 15,000 patients (1.3% conversion). This gives you the real metric that matters for measuring your reputation management success.
How does the review request actually get sent?
When you mark a visit as completed, treatment as finished, discharge a patient, or complete a follow-up in Zanda, Reviewflowz automatically triggers a review request to that patient via email, SMS, or WhatsApp (your choice). You configure this once by selecting your trigger event and preferred channel, then every qualifying patient automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to email, making it extremely effective for patient engagement. These WhatsApp requests are triggered automatically from Zanda when visits are completed, treatments finished, or follow-ups are done, just like our email and SMS functionality.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, absolutely. Since Reviewflowz integrates directly with your Zanda system, it automatically knows which healthcare provider handled each patient encounter and attributes incoming reviews to the correct doctor, physician, nurse, or staff member without requiring patients to mention names. This automated attribution also helps protect your reviews from Google's removal policies, as reviews mentioning specific provider names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Zanda?
Setup takes minutes, not days. Simply connect your Zanda system, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country.
