Every VinSolutions customer gets asked. Automatically.
When a repair order closes, vehicle gets delivered, or car sells in VinSolutions, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single customer gets asked for reviews on Google, DealerRater, Cars.com, and more. No manual work, no forgotten follow-ups, just consistent review requests that drive your reputation forward.
Your happiest customers, flagged in VinSolutions
When a customer leaves a 5-star Google review, that signal flows right back into VinSolutions attached to their repair order. Now your service advisors know exactly who your biggest fans are when they're back in the service drive. Ask them for a video testimonial, a referral, or case study. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to VinSolutions, it already knows which service advisor handled the repair order. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance data.
How serious are you about your reviews?
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A dealership with 500 reviews sounds impressive until you realize they've processed 8,000 repair orders. That's a 6.3% conversion rate. Your competitor down the street has 200 reviews from 1,500 ROs. A 13.3% rate. They're winning. Because Reviewflowz connects to VinSolutions, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your dealership. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Cars.com, and dozens of other sites? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always #1 for local search visibility, but automotive-specific platforms like DealerRater, Cars.com, and CarGurus are crucial for industry domain authority and reaching car shoppers actively researching dealerships and service centers. Facebook reviews also matter significantly for local automotive businesses including body shops, car washes, and detail centers since customers often discover these services through social channels. Reviewflowz monitors all these key platforms plus 200+ other review sites from one unified dashboard, so you never miss feedback that could impact your dealership's reputation.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by total customers), and Reviewflowz calculates this automatically by pulling your repair orders and vehicle sales directly from VinSolutions. A dealership with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
How does the review request actually get sent?
When VinSolutions marks a repair order as closed, vehicle as delivered, or sale as complete, Reviewflowz automatically detects this trigger and sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure the trigger event and communication method once during setup, then every customer gets contacted automatically without any manual work from your team. It's completely set-and-forget once you've chosen your preferences.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests work exactly like email and SMS, automatically triggering from VinSolutions when repair orders close, vehicles are delivered, or sales are completed. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with VinSolutions, it automatically knows which service advisor handled each RO or which salesperson closed each deal, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it helps avoid Google review removals since reviews mentioning specific staff names often get flagged.
How long does it take to set up Reviewflowz with VinSolutions?
Setup takes just minutes, not days. Simply connect your VinSolutions account, select your trigger and messaging channel, and you're live with no developer or IT team required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS messages cost $5 per 100 SMS, with pay-as-you-go pricing and no monthly minimums or contracts. For most dealerships, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
