When a checkout completes, reservation ends, or dining experience finishes in Travel eSolutions, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and every guest gets asked without you lifting a finger. No manual follow-ups, no missed opportunities, no delays.
Your happiest guests, flagged in Travel eSolutions
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows directly back into Travel eSolutions and attaches to their reservation record. Now your front desk and management team instantly know who your biggest advocates are. Ask them for video testimonials, referrals, or social media posts during their next stay.
Staff attribution without the name-drop
Most hospitality businesses ask guests to mention their host, server, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Travel eSolutions, it already knows which staff member handled the reservation or booking. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 500 reviews sounds impressive until you learn they hosted 8,000 guests last year. That's a 6.25% conversion rate. Your competitor down the street has 200 reviews from 1,500 guests. a 13.3% rate. They're winning. Because Reviewflowz connects to Travel eSolutions, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 bookings this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host, server, or manager has time to reply to every single review across TripAdvisor, OpenTable, Google, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your hospitality team wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always #1 for hospitality businesses since it directly impacts local search rankings and visibility, but TripAdvisor, Yelp, OpenTable, and Facebook are equally crucial for domain authority and industry-specific searches where travelers research restaurants, hotels, and experiences. These platforms serve different customer journey stages, from initial discovery on TripAdvisor to booking decisions on OpenTable. Reviewflowz monitors all these critical sites plus 200+ others from one unified dashboard, ensuring you never miss feedback that could impact your reservation bookings or guest experience reputation.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by bookings), because a hotel with 80 reviews from 2,000 guests (4% conversion) vastly outperforms one with 200 reviews from 15,000 guests (1.3% conversion). Reviewflowz automatically calculates this for you by pulling your booking data directly from Travel eSolutions, giving you the complete picture of your review performance.
How does the review request actually get sent?
When a trigger event occurs in Travel eSolutions (checkout, reservation completion, dining experience end, or event conclusion), Reviewflowz automatically sends a review request to your guest through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger and preferred communication method, then every guest receives a review request automatically without any manual intervention from your team.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from Travel eSolutions when checkouts, reservations, dining experiences, or events are completed.
Can I track which host, server, or manager generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual staff member by connecting directly to your Travel eSolutions data to see which host, server, or front desk manager handled each guest reservation or dining experience. When reviews come in, they're automatically attributed to the right team member without guests needing to mention names, giving you detailed performance leaderboards and coaching insights. This approach also helps protect your reviews from Google's automated removal, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Travel eSolutions?
Setup takes just minutes, not days. Simply connect your Travel eSolutions account, select your trigger and preferred channel, and you're live with no developer or IT department required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most hospitality businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
