When a visit completes, treatment finishes, or discharge processes in TRAKnet, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked for a review automatically, with zero manual work from your staff.
Your happiest patients, flagged in TRAKnet
When a patient leaves a 5-star Google review, that signal flows right back into TRAKnet attached to their patient record. Now your staff knows who your biggest fans are during every appointment. Ask them for a video testimonial, a referral, or case study participation. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell provider names. Reviewflowz takes a different approach. Because it's connected to TRAKnet, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
Reviews per patient encounter. The metric that matters.
How serious are you about your reviews?
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A practice with 200 reviews sounds impressive until you realize they've seen 15,000 patients. That's a 1.3% conversion rate. Your competitor across town has 80 reviews from 2,000 patients, a 4% rate. Because Reviewflowz connects to TRAKnet, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your healthcare team wrote them. Approve them manually or let them publish automatically so no patient review goes unanswered.
What review sites matter most for healthcare businesses?
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Google Reviews is always the #1 priority since it directly impacts local search rankings, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients actively research providers. These specialized medical review sites often appear in search results when patients look for doctors, specialists, or healthcare services in their area. Reviewflowz monitors all of these essential platforms plus 200+ others from one centralized dashboard, so you never miss a review that could impact your practice's online reputation.
How do I measure my review performance?
Most healthcare practices focus on total review count, but that's meaningless without knowing your patient volume. Reviewflowz connects directly to TRAKnet to calculate your true review conversion rate by dividing reviews by patient encounters. A practice with 80 reviews from 2,000 patients (4% conversion) significantly outperforms one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When you mark a visit as completed, finish a treatment, process a discharge, or complete a follow-up in TRAKnet, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient automatically receives a review request from that point forward. No manual sending or remembering required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from TRAKnet events like visit completion, treatment finish, or discharge, just like our email and SMS options. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by provider through its direct integration with TRAKnet's patient encounter data. When patients submit reviews, the system automatically attributes them to the correct healthcare provider who handled their visit, eliminating the need for patients to mention staff names. This automatic attribution also helps prevent Google from flagging and removing reviews, since reviews that specifically name healthcare providers are more likely to be taken down.
How long does it take to set up Reviewflowz with TRAKnet?
Setup takes just minutes, not days. You simply connect TRAKnet to Reviewflowz, pick your trigger and channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
