When a tow, delivery, or dispatch job closes in Towbook, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every completed job triggers an automatic ask on the channel most likely to convert.
Your happiest customers, flagged in Towbook
When a customer leaves a 5-star Google review after their tow or delivery, that signal flows right back into Towbook attached to their service record. Now your dispatchers and drivers know exactly who your biggest fans are. Ask them for a video testimonial, a referral, or to be a case study for your transportation business.
Stop asking customers to remember driver names
Most transportation companies ask customers to mention their driver or mover by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Towbook, it already knows which driver handled each completed trip or move, so reviews get attributed automatically. Your reviews read naturally, fewer get removed, and you still get per-driver performance data and leaderboards.
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Reviews per completed job. The metric that matters.
A towing company with 150 reviews sounds impressive until you realize they completed 2,000 jobs. That's a 7.5% conversion rate. Your competitor has 60 reviews from 400 jobs, a 15% rate. They're winning. Because Reviewflowz connects to Towbook, it knows exactly how many trips you completed. So instead of celebrating raw numbers, you see: 342 completed jobs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future customers, and helps recover unhappy ones before they switch to competitors. But what towing operator or moving company has time to reply to every single review across Google, Yelp, Facebook, and BBB? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for transportation businesses?
Google Reviews is always #1 for transportation companies since customers search there first when they need moving, towing, or delivery services. Yelp, Facebook, and BBB are also crucial because they boost your domain authority and appear in industry-specific searches when potential customers are comparing transportation providers. Reviewflowz monitors all these key sites plus 200+ others from one dashboard, so you never miss a review that could impact your Towbook-managed business.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A company with 50 reviews from 500 jobs (10% conversion rate) is significantly outperforming one with 200 reviews from 10,000 jobs (2% conversion rate). Reviewflowz automatically calculates your true review conversion rate by pulling your completed trips and moves directly from Towbook, giving you the denominator that most review platforms can't provide.
How does the review request actually get sent?
When you mark a job as completed in Towbook, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every completed job automatically generates a review request without any manual work. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests work exactly like email and SMS, automatically triggering from Towbook when your tow is completed. This makes it especially effective in markets where WhatsApp is the preferred communication method.
Can I track which driver or mover generates the most reviews?
Yes. Reviewflowz automatically pulls driver assignment data from your Towbook dispatches, so when customers leave reviews about their tow, move, or delivery, we can attribute each review to the correct driver without requiring customers to mention names. This automatic attribution not only gives you detailed per-driver performance tracking and leaderboards, but also helps prevent Google from flagging reviews that mention specific staff names.
How long does it take to set up Reviewflowz with Towbook?
Setup takes just minutes, not days. You simply connect Towbook to Reviewflowz, pick your trigger (like tow completed), choose your channel (email, SMS, or WhatsApp), and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with no monthly minimums or contracts since it's pay-as-you-go. For most transportation companies, this works out to pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
