Turn every TouchBistro transaction into review requests
When a meal completes, order fulfills, reservation closes, or delivery finishes in TouchBistro, Reviewflowz automatically sends a review request to your diner via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest diners, flagged in TouchBistro
When a guest leaves a 5-star Google review, that signal flows right back into TouchBistro attached to their customer record. Now your servers and managers know who your biggest fans are. Ask them for a video testimonial, a referral, or to bring friends for their next visit.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TouchBistro, it already knows which server, chef, or manager handled each order or table. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 15,000 customers. That's a 1.3% conversion rate. Your competitor down the street has 80 reviews from 2,000 customers. A 4% rate. They're winning. Because Reviewflowz connects to TouchBistro, it knows exactly how many orders and reservations you completed. So instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy customers a reason to return. But what server, chef, or manager has time to reply to every single review across Google, Yelp, TripAdvisor, DoorDash, and Uber Eats? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for restaurant businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and map visibility, but restaurants also need to monitor Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook for industry-specific discovery and domain authority. These platforms are where diners actively search for restaurants and read reviews before making dining decisions. Reviewflowz monitors all of these critical sites plus 200+ others from one centralized dashboard, so you never miss important feedback that could impact your restaurant's reputation.
How do I measure my review performance?
Most restaurants make the mistake of only counting total reviews, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with TouchBistro, we calculate your true review conversion rate by dividing reviews by your actual order count. A restaurant with 50 reviews from 500 orders (10% conversion) is outperforming one with 200 reviews from 10,000 orders (2% conversion).
How does the review request actually get sent?
When you mark an order as completed, a reservation as fulfilled, or a takeout as delivered in TouchBistro, Reviewflowz automatically triggers a review request to that customer. You choose whether to send via email, SMS, or WhatsApp during initial setup, then every future transaction automatically sends the request without any manual work. It's completely set-and-forget once you configure your preferred trigger event and communication channel.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp for review requests with nearly 98% open rates compared to much lower email open rates. Just like email and SMS, WhatsApp review requests are triggered automatically from TouchBistro when meals are completed, orders fulfilled, or reservations honored. This makes WhatsApp particularly powerful in markets where it's the preferred communication channel.
Can I track which server, chef, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your TouchBistro data to track which server, chef, or manager handled each table or order, then attributes incoming reviews to the right staff member without guests needing to mention names. This gives you detailed performance leaderboards for your restaurant team while avoiding Google's tendency to flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with TouchBistro?
Setting up Reviewflowz with TouchBistro takes just minutes, not days. Simply connect your TouchBistro system, select your trigger and messaging channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most TouchBistro restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
