When a reservation completes, event ends, or dining experience finishes in TicketSpice, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it once and every single guest gets asked for reviews on Google, TripAdvisor, Yelp, OpenTable, or Facebook. No manual work, no missed opportunities, no delays.
Your happiest guests, flagged in TicketSpice
When a guest leaves a 5-star review on Google or Yelp, that signal flows directly into TicketSpice attached to their reservation record. Now your host, server, or manager instantly knows who your biggest fans are right inside the system they use daily. Ask these promoters for video testimonials, referrals, or case studies while their experience is fresh.
Staff attribution without the name-drop
Most hospitality businesses ask guests to mention their server, host, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TicketSpice, it already knows which staff member handled each reservation or booking. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 10,000 guests. That's a 2% conversion rate. Your competitor down the street has 80 reviews from 1,500 guests. A 5.3% rate. They're winning. Because Reviewflowz connects to TicketSpice, it knows exactly how many reservations and bookings you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a chance to return. But what host, server, or manager has time to craft thoughtful replies to every single review across Google, TripAdvisor, OpenTable, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for hospitality businesses?
For hospitality businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, followed by TripAdvisor, Yelp, OpenTable, and Facebook which provide crucial domain authority and capture industry-specific search traffic from diners and event planners. These platforms are where your potential guests actively research restaurants, catering services, and event venues before making reservations. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing how many guests you actually served. Since Reviewflowz integrates directly with TicketSpice, we can calculate your true review conversion rate by dividing your reviews by your actual bookings. A venue with 80 reviews from 2,000 guests (4% conversion) is actually outperforming one with 200 reviews from 15,000 guests (1.3% conversion).
How does the review request actually get sent?
When your guest's reservation completes or event ends in TicketSpice, Reviewflowz automatically triggers a review request via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every guest receives a review request without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it significantly more effective than email for reaching your guests. Just like email and SMS, WhatsApp requests are triggered automatically from TicketSpice when checkouts, reservations, or events are completed.
Can I track which host, server, or manager generates the most reviews?
Yes! Reviewflowz automatically connects with TicketSpice to track which specific host, server, or manager handled each reservation, so when reviews come in they're automatically attributed to the right team member without guests needing to mention names. This gives you detailed performance leaderboards for your hospitality staff while avoiding Google's tendency to flag reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with TicketSpice?
Setup takes just minutes, not days. Simply connect your TicketSpice account, choose your trigger and preferred channel, and you're live with no developer needed. Your first automated review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, charged on a pay-as-you-go basis with no monthly minimums or contracts. For most hospitality businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
