Every completed delivery triggers a review request
When a move, delivery, or shipment is marked complete in Supermove, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every single customer gets asked, no manual work required.
Your happiest customers, flagged in Supermove
When a customer leaves a 5-star Google review after their move, that signal flows right back into Supermove attached to their job record. Now your dispatchers and operations team know exactly who your biggest fans are. Ask them for video testimonials, referrals to other businesses relocating, or detailed case studies that win you more enterprise accounts.
Staff attribution without the name-drop
Most logistics companies ask customers to mention their driver or dispatcher by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Supermove, it already knows which team member handled each move or delivery. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-driver performance data for leaderboards and coaching.
How serious are you about your reviews?
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Reviews per completed job. The metric that matters.
A moving company with 150 reviews sounds impressive until you realize they completed 2,000 jobs. That's a 7.5% conversion rate. Your competitor down the street has 80 reviews from 400 jobs. A 20% rate. They're winning. Because Reviewflowz connects to Supermove, it knows exactly how many moves and deliveries you completed. So instead of celebrating raw numbers, you see: 284 completed jobs this month, 52 reviews, 18.3% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking and builds trust with customers choosing their next moving company. But what driver or dispatcher has time to craft thoughtful replies across Google, Yelp, BBB, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like they came from your logistics team. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for logistics businesses?
For moving, freight, and delivery companies, Google Reviews is always #1 since most customers search there first, but Yelp, Facebook, and BBB are crucial for domain authority and industry-specific searches where potential clients research logistics providers. These platforms directly impact your business's credibility when customers are choosing between moving companies or freight services. Reviewflowz monitors Google, Yelp, Facebook, BBB, and 200+ other review sites from one centralized dashboard, so you never miss important feedback that could affect your logistics business.
How do I measure my review performance?
Most businesses measure review performance by counting total reviews, but that's misleading without knowing your customer volume. The metric that actually matters is your review conversion rate: reviews divided by completed moves. Because Reviewflowz integrates directly with Supermove, we automatically calculate this rate for you by pulling your completed job data, so you can see whether your 200 reviews from 15,000 customers (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 customers (4%).
How does the review request actually get sent?
When you mark a move as completed in Supermove, Reviewflowz automatically detects this status change and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the "move completed" trigger and your preferred communication method, then every future completed move in Supermove automatically generates a review request without any manual work. It's completely set and forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it especially powerful for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from Supermove when moves, deliveries, or shipments are completed.
Can I track which driver, mover, or dispatcher generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual staff member through its direct integration with Supermove. When customers leave reviews, the system automatically attributes them to the specific driver, mover, or dispatcher who handled that delivery or move based on your Supermove job data. This eliminates the need for customers to mention staff names in reviews, which actually helps avoid Google's automatic removal of reviews that reference specific employees.
How long does it take to set up Reviewflowz with Supermove?
Setup takes just minutes, not days. Simply connect your Supermove account, choose your trigger and communication channel, and you're live with no developer or IT team required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most logistics companies, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
