When a class is attended, membership milestone reached, or personal training session completed in Squire, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and every single member gets asked. No manual work, no forgetting, no delays.
Your biggest gym fans, flagged in Squire
When a member leaves a 5-star Google review, that signal flows right back into Squire attached to their member record. Now your trainers and front desk know who your biggest fans are. Ask them for a video testimonial, a referral to their workout buddy, or a success story for your social media.
Staff attribution without the name-drop
Most gyms ask members to mention their trainer or instructor by name in reviews. Problem: Google flags those reviews more often, and members forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Squire, it already knows which trainer led the session or class. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-trainer performance data and leaderboards.
How serious are you about your reviews?
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A fitness studio with 150 reviews sounds impressive until you realize they've hosted 2,000 classes. That's a 7.5% conversion rate. Your competitor down the street has 60 reviews from 400 classes, achieving a 15% rate. They're winning. Because Reviewflowz connects to Squire, it knows exactly how many sessions you completed. So instead of celebrating raw numbers, you see: 287 sessions this month, 43 reviews, 15.0% conversion rate. That's the metric you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future members, and gives unhappy clients a reason to return. But what fitness professional has time to reply to every single review across Google, ClassPass, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI that sound like you wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for wellness and fitness businesses?
Google Reviews is always #1 since most clients search for gyms and fitness studios locally, but Yelp, Facebook, and ClassPass are equally critical for wellness businesses as they drive domain authority and industry-specific discovery. ClassPass specifically matters because it's where fitness enthusiasts actively browse and book classes, while Yelp and Facebook help with local SEO and social proof. Reviewflowz monitors all these essential platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your studio's reputation.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your member volume. Since Reviewflowz integrates with Squire, we automatically calculate your review conversion rate by dividing your reviews by your total sessions or members. A studio with 80 reviews from 2,000 members (4% conversion) is actually outperforming one with 200 reviews from 15,000 members (1.3% conversion).
How does the review request actually get sent?
When a specific event happens in Squire (like a class attendance, membership milestone, or completed personal training session), Reviewflowz automatically detects it and immediately sends a review request to that member via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every future client automatically receives a request when they hit that same milestone. It's completely hands-off after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it highly effective for engaging your fitness clients. These WhatsApp requests are automatically triggered from Squire just like email and SMS when classes are attended, membership milestones are reached, or personal training sessions are completed.
Can I track which trainer, instructor, or coach generates the most reviews?
Yes. Reviewflowz automatically connects to your Squire data to track which trainer led each class or personal training session, so when reviews come in, they're instantly attributed to the right staff member without clients needing to mention names. This gives you detailed performance leaderboards for your fitness team while also protecting your reviews from Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Squire?
Setup takes just minutes, not days. Simply connect your Squire account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most wellness and fitness businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
