Every SpotOn transaction triggers a review request
When a purchase is completed or transaction is processed in SpotOn, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every customer gets asked using the data already flowing through your SpotOn system.
Know exactly who your promoters are
When customers leave reviews (positive or negative), Reviewflowz automatically syncs those signals directly into their SpotOn records. Now you can instantly identify your biggest fans and promoters right inside your existing system. Ask them for video testimonials, referrals, or case studies because your best marketing comes from your happiest customers.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SpotOn, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to SpotOn, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google is always your #1 priority since it directly impacts your search visibility and local rankings. Beyond that, focus on Yelp, Facebook, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your field. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on raw review counts, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with your SpotOn system, it calculates your true review conversion rate by dividing reviews by total transactions. A store with 80 reviews from 2,000 customers (4% conversion) is actually outperforming a competitor with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a transaction is processed in SpotOn, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger and communication method, then every customer gets contacted automatically without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from SpotOn when transactions are processed, orders are picked up, or purchases are completed, just like our email and SMS options.
Can I track which team member generates the most reviews?
Yes. Reviewflowz automatically connects to your SpotOn system to track which team member handled each transaction, so when reviews come in, they're automatically attributed to the right person without customers needing to mention names. This gives you detailed performance tracking per staff member while avoiding Google's tendency to flag reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with SpotOn?
Setup takes just minutes, not days. Simply connect your SpotOn system, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most SpotOn users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
