When a waiver is signed or activity is completed in Smartwaiver, Reviewflowz automatically sends a review request to your participant via email, SMS, or WhatsApp. Set it up once and forget it. Every participant gets asked using the data already in your Smartwaiver system.
Know exactly who your promoters are
When a participant leaves a review (positive or negative), that signal flows directly into their Smartwaiver record. Now you can instantly identify your biggest advocates and take action. Ask your happiest participants for video testimonials, referrals, or case studies to fuel your best marketing efforts.
Staff attribution without the name-drop
Most businesses ask participants to mention a staff member by name in their review. Problem: Google flags those reviews more often, and participants forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Smartwaiver, it already knows who handled each waiver and activity. When the review comes in, it's automatically attributed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 participants. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 participants. That's a 4% rate, and they're winning. Because Reviewflowz connects to Smartwaiver, it knows exactly how many waivers you processed, so you see the metric that matters: 342 waivers this month, 47 reviews, 13.7% conversion rate. No other review platform gives you this data because they don't have access to your denominator.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it's the most visible to potential customers searching for your business. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most industries, plus any industry-specific review platforms that apply to your business. With Reviewflowz monitoring all 200+ platforms from one dashboard, you don't have to choose just a few since we track them all automatically.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing how many customers you actually served. Reviewflowz connects directly to your Smartwaiver account to calculate your review conversion rate by dividing reviews by signed waivers, so you know if your 200 reviews from 15,000 participants (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 participants (4%). This conversion rate is the only metric that truly measures how effectively you're generating reviews from your customer base.
How does the review request actually get sent?
When a waiver is signed and marked as completed in Smartwaiver, Reviewflowz automatically detects this trigger event and sends a review request to the participant via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred communication method and connecting it to the waiver completion trigger. From that point forward, every participant who completes their waiver automatically receives a review request with zero manual work required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it extremely effective for getting customer responses. Just like email and SMS, WhatsApp review requests are triggered automatically when a waiver is signed and the experience is completed in Smartwaiver.
Can I track which team member generates the most reviews?
Yes. Reviewflowz automatically attributes each review to the correct team member by connecting to your Smartwaiver data, so you get accurate performance tracking without guests needing to mention staff by name. This also helps avoid Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Smartwaiver?
Setup takes just minutes, not days. Simply connect your Smartwaiver account, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most Smartwaiver users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
