When a move finishes, delivery completes, or tow wraps up in SmartMoving, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and never think about it again. Every single customer gets asked automatically, right when the experience is fresh in their mind.
Your happiest customers, flagged in SmartMoving
When a customer leaves a 5-star review after their move, that signal flows directly back into SmartMoving attached to their job record. Now your dispatch team knows exactly who your promoters are. Ask them for video testimonials, referrals, or case studies to fuel your best marketing.
Driver attribution without the name-drop
Most moving companies ask customers to mention their driver or crew by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SmartMoving, it already knows which driver handled each completed move. When the review comes in, it's automatically attributed to the right person. Your reviews read naturally, fewer get removed, and you still get per-driver performance data for coaching and bonuses.
How serious are you about your reviews?
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A moving company with 50 reviews sounds impressive until you realize they completed 800 moves. That's just a 6.3% conversion rate. Your competitor with 30 reviews from 180 moves has a 16.7% rate and is crushing you. Because Reviewflowz connects to SmartMoving, it knows exactly how many jobs you completed. So instead of celebrating raw numbers, you see: 127 completed moves this month, 23 reviews, 18.1% conversion rate.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to book again. But what driver or mover has time to reply to every single review between jobs? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, BBB, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for transportation businesses?
Google Reviews is always #1 for transportation companies since customers search there first when looking for moving, towing, delivery, or shuttle services. Yelp, Facebook, and Better Business Bureau are also critical because they boost your domain authority and appear in industry-specific searches where potential customers compare transportation providers. Reviewflowz monitors all of these essential platforms plus 200+ other review sites from one centralized dashboard, so you never miss feedback that could impact your SmartMoving business.
How do I measure my review performance?
Don't just count reviews. measure your review conversion rate (reviews divided by completed moves). Because Reviewflowz connects directly to SmartMoving, it automatically calculates this for you by knowing your total move volume. A company with 80 reviews from 2,000 moves (4% conversion) is outperforming one with 200 reviews from 15,000 moves (1.3% conversion).
How does the review request actually get sent?
When you mark a job as completed in SmartMoving (move, ride, delivery, or tow), Reviewflowz automatically detects this trigger and sends a review request to your customer through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every completed job automatically generates a review request without any manual work. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than email, and works automatically just like our other channels. Review requests are triggered instantly when jobs are completed in SmartMoving, whether it's a move, ride, delivery, or tow.
Can I track which driver or mover generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by driver or mover through its direct integration with SmartMoving. When customers leave reviews, the system automatically attributes them to the correct driver who handled their move or delivery without requiring customers to mention names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with SmartMoving?
Setup takes just minutes, not days. Simply connect your SmartMoving account, choose your trigger and messaging channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most moving companies, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
