When a case closes, settlement is reached, or matter resolves in SmartAdvocate, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every single client gets asked. No manual follow-up, no missed opportunities, no forgetting to ask your happiest clients.
Your happiest clients, flagged in SmartAdvocate
When a client leaves a 5-star Google review, that signal flows right back into SmartAdvocate attached to their case record. Now your attorneys and paralegals know who your biggest advocates are. Ask them for video testimonials, referrals to other potential clients, or case studies that showcase your firm's success.
Staff attribution without the name-drop
Most firms ask clients to mention their attorney or paralegal by name in reviews. Problem: Google flags those reviews more often, and clients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SmartAdvocate, it already knows which attorney handled the case. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-attorney performance data.
How serious are you about your reviews?
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A law firm with 200 reviews sounds impressive until you realize they've handled 3,000 cases. That's a 6.7% conversion rate. Your competitor across town has 80 reviews from 500 cases, a 16% rate. They're winning. Because Reviewflowz connects to SmartAdvocate, it knows exactly how many cases and matters you completed. So instead of celebrating raw numbers, you see: 342 cases this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with potential clients, and gives you a chance to address concerns before they escalate. But what attorney or paralegal has time to craft thoughtful replies to every single review across Google, Avvo, Martindale, and dozens of other legal directories? Reviewflowz generates professional, on-brand replies using AI across 200+ platforms. Review and approve each response or let them publish automatically.
FAQs
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What review sites matter most for legal businesses?
Google Reviews is always the #1 priority for law firms since it directly impacts local search rankings and client trust, but legal-specific platforms like Avvo and Martindale-Hubbell are crucial for industry authority while Yelp and Facebook matter for broader consumer reach. These specialized legal directories carry significant weight for domain authority and help potential clients find attorneys through industry-specific searches. Reviewflowz monitors all these critical platforms plus 200+ others from a single dashboard, ensuring your SmartAdvocate practice never misses important feedback across the legal review ecosystem.
How do I measure my review performance?
Most firms make the mistake of counting total reviews, but raw numbers are meaningless without knowing your client volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your total cases, pulling that data directly from SmartAdvocate. A firm with 50 reviews from 500 cases (10% conversion) significantly outperforms one with 200 reviews from 5,000 cases (4% conversion).
How does the review request actually get sent?
When you mark a case as closed, reach a settlement, or complete any matter resolution in SmartAdvocate, Reviewflowz automatically detects this trigger and immediately sends a review request to your client via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future case closure automatically generates a review request without any manual intervention. It's completely set-and-forget automation that works directly with your existing SmartAdvocate workflow.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it extremely effective for getting client responses. Review requests are automatically triggered from SmartAdvocate when cases close, settlements are reached, or matters are resolved, just like our email and SMS functionality.
Can I track which attorney or paralegal generates the most reviews?
Yes. Reviewflowz automatically pulls case assignment data from SmartAdvocate to attribute each review to the correct attorney or paralegal without requiring clients to name anyone specifically. This gives you detailed performance tracking for your legal team while reducing the risk of Google flagging reviews that mention staff names.
How long does it take to set up Reviewflowz with SmartAdvocate?
Setup takes minutes, not days. Simply connect your SmartAdvocate account, select your trigger and communication channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most law firms, this translates to just pennies per review collected. WhatsApp pricing varies by country and operates on the same flexible credit system.
