Every Shop Boss transaction triggers review requests
When a purchase is completed or order is picked up in Shop Boss, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every transaction becomes a review opportunity, using the customer data already in your Shop Boss system.
Know exactly who your promoters are
When customers leave reviews (positive or negative), those signals automatically flow into their Shop Boss records. Now you can instantly identify your biggest advocates and take action. Ask your promoters for video testimonials, referrals, or case studies to fuel your best marketing efforts.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Shop Boss, it already knows who handled the transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, and they're winning. Because Reviewflowz connects to Shop Boss, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts local search rankings and customer discovery. Beyond Google, focus on Facebook, Yelp, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review sites from one dashboard, so you don't have to pick and choose.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with Shop Boss, we automatically calculate your review conversion rate by dividing your reviews by your actual transactions. A store with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a transaction is processed or order is completed in Shop Boss, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger and communication method, then every future customer receives a review request automatically without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it incredibly effective for getting customer responses. Just like our other channels, WhatsApp requests are triggered automatically from your Shop Boss transactions without any manual work required.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Shop Boss data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names, giving you staff leaderboards and performance insights. This also helps prevent reviews from being flagged by Google, since reviews that mention specific staff names are removed more often.
How long does it take to set up Reviewflowz with Shop Boss?
Setup takes just minutes, not days. You simply connect Shop Boss to Reviewflowz, pick your trigger and channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most Shop Boss users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based system.
