Turn every Shop-Ware completion into review requests
When a repair order closes, vehicle gets delivered, or car sells in Shop-Ware, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked. No manual work, no missed opportunities, no delays.
Your happiest customers, flagged in Shop-Ware
When a customer leaves a 5-star Google review, that signal flows right back into Shop-Ware attached to their service record. Now your service advisor knows who your biggest fans are during their next visit. Ask them for a video testimonial, a referral, or to share their experience with friends.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Shop-Ware, it already knows which advisor handled the repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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Reviews per repair order. The metric that matters.
A shop with 200 reviews sounds impressive until you realize they completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor down the street has 120 reviews from 1,200 ROs, achieving a 10% rate. They're winning. Because Reviewflowz connects to Shop-Ware, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Yelp, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and customer discovery, but automotive-specific platforms like Cars.com, DealerRater, and CarGurus are crucial for building domain authority and capturing customers actively shopping for vehicles or service. Facebook Reviews also matter significantly for local automotive businesses, as customers often research repair shops, dealerships, and body shops through social channels. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, so you never miss a review across Google, Cars.com, DealerRater, CarGurus, Facebook, and beyond.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by repair orders), and Reviewflowz calculates this automatically by pulling your denominator directly from Shop-Ware. A shop with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When you mark a repair order as closed, deliver a vehicle, complete a service, or finalize a car sale in Shop-Ware, Reviewflowz automatically detects that trigger and sends a review request to your customer via email, SMS, or WhatsApp. You configure this once by selecting your preferred trigger event and communication channel, then every customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than traditional email. Like our other messaging options, WhatsApp requests are triggered automatically from Shop-Ware when repair orders are closed or services are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically connects to Shop-Ware to identify which service advisor, technician, or salesperson handled each RO or vehicle sale, so when reviews come in they're attributed to the right staff member without customers needing to mention names. This gives you detailed performance leaderboards for your service drive and sales team while avoiding Google's tendency to flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Shop-Ware?
Setup takes just minutes, not days. Simply connect Shop-Ware to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT department required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive shops, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your business.
