When an appointment completes, surgery finishes, or wellness exam wraps up in Shepherd Veterinary Software, Reviewflowz instantly sends a review request to the pet owner via email, SMS, or WhatsApp. Set it up once and forget it. Every single pet owner gets asked for a review without you lifting a finger.
Your happiest pet owners, flagged in Shepherd
When a pet owner leaves a 5-star Google review, that signal flows right back into Shepherd Veterinary Software attached to their client record. Now your front desk knows who your biggest advocates are. Ask them for a video testimonial, a referral, or help spreading the word about your clinic's exceptional care.
Staff attribution without the name-drop
Most veterinary clinics ask pet owners to mention their veterinarian or vet tech by name in reviews. Problem: Google flags those reviews more often, and pet owners forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Shepherd Veterinary Software, it already knows which veterinarian handled the appointment. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-veterinarian performance data.
How serious are you about your reviews?
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A veterinary practice with 150 reviews sounds impressive until you realize they've seen 8,000 pets. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patient visits. A 7.5% rate that's crushing you. Because Reviewflowz connects to Shepherd Veterinary Software, it knows exactly how many appointments you completed. So instead of celebrating raw numbers, you see: 284 patient visits this month, 39 reviews, 13.7% conversion rate. That's the metric you optimize to beat your competition.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with pet owners, and gives unhappy clients a reason to return. But what veterinarian or vet tech has time to reply to every single review between wellness exams, surgeries, and vaccinations? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, Nextdoor, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for veterinary businesses?
Google Reviews is the #1 priority for veterinary clinics since most pet owners search locally for "vet near me," but Yelp, Facebook, and Nextdoor are equally crucial for building domain authority and capturing industry-specific searches for pet care services. These platforms help establish trust when pet owners research veterinarians for wellness exams, surgeries, and emergency care. Reviewflowz monitors all these critical sites plus 200+ others from one centralized dashboard, ensuring your veterinary practice never misses important feedback across the review ecosystem.
How do I measure my review performance?
Don't just count reviews. What matters is your review conversion rate (reviews divided by patient visits), which Reviewflowz calculates automatically using your patient data from Shepherd Veterinary Software. A clinic with 80 reviews from 2,000 patients (4% conversion) will outperform one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When you mark an appointment as completed, finish a surgery, or close out a wellness check in Shepherd Veterinary Software, Reviewflowz automatically detects this trigger and immediately sends a review request to the pet owner via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every pet owner gets contacted automatically without any manual work from your team. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it extremely effective for getting more reviews. Review requests are automatically triggered from Shepherd Veterinary Software when appointments, surgeries, or wellness checks are completed, just like our email and SMS options.
Can I track which veterinarian or vet tech generates the most reviews?
Yes! Reviewflowz automatically connects to your Shepherd Veterinary Software to track which veterinarian or vet tech handled each patient visit, so when pet owners leave reviews, they're automatically attributed to the right staff member without needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it actually helps avoid Google review removals since reviews mentioning specific veterinarian names often get flagged and removed.
How long does it take to set up Reviewflowz with Shepherd Veterinary Software?
Setup takes just minutes, not days. Simply connect your Shepherd Veterinary Software, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you finish setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most veterinary practices, this translates to just pennies per review collected, making it extremely cost-effective compared to the value each positive review brings to your practice.
