Every Reynolds & Reynolds customer gets asked automatically
When a repair order closes or vehicle sells in Reynolds & Reynolds, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single customer gets asked for a review — no manual work, no forgotten follow-ups. Your service drive runs itself while reviews flow in consistently.
Your happiest customers, flagged in Reynolds & Reynolds
When a customer leaves a 5-star Google review, that signal flows right back into Reynolds & Reynolds — attached to their repair order and customer record. Now your service advisors know exactly which customers are your biggest promoters. Ask them for a video testimonial, a referral, or to bring in their other vehicles — your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Reynolds & Reynolds, it already knows which advisor handled the RO. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance data.
How serious are you about your reviews?
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A dealership with 500 reviews sounds impressive — until you realize they processed 8,000 repair orders. That's a 6.3% conversion rate. Your competitor down the street has 200 reviews from 1,200 ROs — a 16.7% rate. They're winning. Because Reviewflowz connects to Reynolds & Reynolds, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically — either way, no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers actively shopping for vehicles or service. These automotive-focused review sites carry significant weight with consumers researching dealerships, service departments, and body shops before making decisions. Reviewflowz monitors all of these critical platforms plus 200+ others from a single dashboard, ensuring you never miss important feedback across your entire online reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing total reviews by your repair orders or vehicle sales, because a shop with 80 reviews from 2,000 customers (4% conversion) is actually outperforming one with 200 reviews from 15,000 customers (1.3% conversion). Since Reviewflowz integrates directly with your Reynolds & Reynolds system, it automatically calculates this conversion rate for you by pulling your actual customer volume data. This gives you the real performance metric that matters, not just vanity numbers.
How does the review request actually get sent?
When a repair order is closed or a vehicle is delivered in Reynolds & Reynolds, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel — email, SMS, or WhatsApp. You configure it once by selecting your trigger (repair order closed, vehicle delivered, etc.) and preferred communication method, then every qualifying customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've defined your preferences.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. Just like our email and SMS options, WhatsApp requests are triggered automatically from Reynolds & Reynolds when repair orders are closed, vehicles are delivered, or sales are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Since Reviewflowz integrates directly with your Reynolds & Reynolds DMS, it automatically knows which service advisor handled each RO or which salesperson completed each vehicle sale, so when reviews come in, they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Reynolds & Reynolds?
Setup takes minutes, not days - simply connect your Reynolds & Reynolds system, select your trigger (like repair order closed or vehicle delivered), choose your channel (email, SMS, or WhatsApp), and you're live. No developer or IT department needed, and your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS messages cost $5 per 100 sends on a simple pay-as-you-go basis with no monthly minimums or contracts. For most automotive dealerships, this works out to just pennies per review collected, making it incredibly cost-effective compared to the value each review brings to your reputation and sales.
